Frequently Asked Questions

Product Information

What Is Your Warranty?

All our products are warranted to be free of defects for a period of one year. In the event your product is faulty we will replace it without cost.

Can Your Bean Bags Live Outdoors?

Do not keep your bean bag exposed to the elements continuously. The atmosphere contains pollutants such as mould, mildew, ozone, sulphur dioxide, nitrogen dioxide and carbon monoxide. 

Do not leave your bean bags sitting on wet grass, mud, soil or damp surfaces for prolonged periods of time.

The outdoor bean bag range sold by Bean Bags R Us, is weatherproof! However, to get the longest life from your bean bag, storing it away from direct sunlight and moisture is recommended.

Prolonged exposure to direct sunlight will reduce the life of the colour of your bean bag. The darker the colour, the more susceptible it will be to prolonged direct exposure to the sun’s rays.

Leaving your bean bag outdoors will also expose it to pollution and dirt and dust. As there are usually many chemicals in the air we breathe, you may be exposing the surface of your bean bag to carbon monoxide and other poisons found in the air. Outdoor cushions, ottomans and beanbags should not be eft outdoors overnight so they are not exposed to rain and mildew.

Storing your bean bag in a dry place away from sunlight and preferably under cover will mean that your bean bag is still like new next summer!

Your white outdoor bean bags will get dirty when exposed to rain, especially in suburban areas where acid rain is present. Storing your bean bags when not in use will minimize the product’s exposure to acid rain.

Dark coloured bean bags, especially black, blue and red may fade more rapidly than lighter colours, so extra care should be taken when using these colours.

Our products are the highest quality available on the market today, anywhere in the world. The very thick 1680D Polyester is four times as thick as the standard 420D sold by most bean bag outlets. Therefore it has four times as much colour dye in it and will definitely outlast any other brands. Just remember, even the paint on a building or a motor car will fade eventually in direct sunlight! Our bean bags are made of a soft material, not sheet metal!  The material is treated with UV Protection and is colourfast.

How do I Open the Zipper?

child proof zipper

Our entire range of bean bags are shipped with child proof zippers, in order to comply with Australian Standards as set out by the Australian Competition & Consumer Commission (ACCC). Importers and Distributors of Bean Bags must comply with Consumer Product Safety Standards as outlined by the Trade Practices Act.

The Act states that Bean Bag Covers, Bean Bags and packaging of bean bag filling are the subject of consumer product safety standards. The Standards aim to protect children from inhaling or ingesting the small polystyrene beads or pellets, or any other synthetic material associated with the bean bags.

All resellers and distributors must comply by ensuring the products they sell comply. Therefore, the standard zippers in all our bean bags have been removed, so that they may only be opened by an adult.

To open and close the zippers on your bean bags and the inner bag, you need to use a paper clip. By inserting a paper clip in the small hole that is usually where the zipper tab (handle) links to the zipper, the zip will release, enabling you to slide it in the normal manner.  Please note, when inserting the paper clip, that it needs to be inserted to release the zipper mechanism.  There is no need to use force or lubricants to make the zipper work.  If it does not open, it is because you have inserted the paper clip on the wrong side of the locking mechanism.  Please inspect closely through the hole where you insert the paper clip.

All zips are tested during manufacture and will work. Attempting to force the zipper open or closed will only damage it, so please do not attempt to force it open or closed.

Please ensure the zipper is completely closed once your bean bag has been filled. All our bean bags carry the required warning label, however it is the user’s responsibility to ensure the bag is completely sealed so that loose pellets or beans may not escape. Inhalation or ingestion of these bean pellets can be fatal, so please ensure your zip is closed before placing the inner liner in the bean bag.

Please note if the zipper has been damaged due to misuse, this is not covered by our returns policy.  All our zippers are checked in the factory to ensure they work.  

For further information please read the following article How to Open a Bean Bag Zipper.

WARNING: Small Lightweight Beads Present a Severe Danger to Children if Swallowed or Inhaled.

How do I Clean my Bean Bag?

Your beanbag should be stored inside or in a shady area after outside use. They are not for permanent outdoor use or for permanent storage.

- Try to limit the time of sun exposure in order to prevent your bean bag from color fading.

- Limit the time of exposure to humidity & dry them properly to prevent mold.

- Make sure you dry your bean bag properly after contact with water.

- Please refrain from using your bean bag in the pool as the chlorine may react with the materials & damage them.

- Floating bean bags should be removed from the water after use and the water drained. It is best to then allow them to dry with fresh air and sun shine.


- Use a soft bristle brush together with warm water and a mild detergent to remove general dirty areas of the outside cover.

- Apply mild detergent and water to the designated area and brush with a circular motion, then wipe clean with a dry cloth.

- Remember not to use bleach to wash your bean bag outside cover.

- After washing the bean bag outside cover needs to be dried thoroughly before storage/use.

- The bean bag contains a safety zipper on the outside cover; it does not have a tab to pull. The purpose of this is to prevent small children from opening the bean bag. Follow the instructions to open the bean bag for the purpose of adding or removing filler beans. Take a small paper clip and slightly bend the prong outward. Thread the paper clip through the hole on the zipper latch. Pull the zipper open to reveal the inner cover with the beans inside.

- Products with an inner liner: Only the outside cover of the bean bag can be washed. You can easily remove it from the inside liner containing the beads by undoing the child proof zipper.

Our Polyester Outdoor Bean Bags are not suitable for Dry Cleaning.  Do not Dry Clean your bean bag outside cover.

Our Polyester Outdoor Bean Bags are not suitable for Machine Washing. Do Not Place them in a Washing Machine. Machine Washing will destroy the bean bag & void your warranty.

Our Faux Fur Bean Bags are not suitable for Machine Washing and should be Dry Cleaned if required.  

Related Articles

Are Your Bean Bags Safe?

YES! Bean Bags themselves are perfectly safe! However Bean Bag Filling may be hazardous to children. That's why all our bean bags are fitted with childproof zippers, in accordance with Australian Government requirements. We do not use vinyl or any other carcinogenic materials in the production of our beanbags.

WARNING: Small Lightweight Beads Present a Severe Danger to Children if Swallowed or Inhaled.

Related Articles

Bean Bag Filling

Do You Sell Micro Beads?

NO! We don't sell micro beads. These are designed for use in neck rests and pillows and are not suitable for use in beanbags!

Do You Offer A Bean Bag Filling Service?

Yes, we do offer this service for our customers. Sorry, we do not fill bean bags purchased from our competitors nor do we fill bean bags purchased from overseas. 

How Do I Fill a Bean Bag?

Filling a bean bag is easy if you do it the right way! Here are some tips:

Always Use Two People, Don't Try Doing It Alone

Use a paper clip or corn-cob holder to open the childproof zipper

Once the zippers are open, get one person to hold the bean bag.

The second person should cut open the bag of beans.

Make the cut along the top of the bag about 15cm (6 inches) long.

Gradually pour the beans from the bag of beans into the bean bag cover.

Don't do this in an area that is windy or near a fan or air-conditioner!

For further information, see how to fill a bean bag in just five minutes.

Where Can I Buy the Bean Bag Filling?

Bean Bag Filling can be purchased from most major department stores in Australia. These include K-Mart, Big W, Target and Spotlight. It can also be purchased online. Due to the high cost of freight in Australia it is too expensive too expensive to send by courier. Here is a list of bean bag filling suppliers in Australia.

In the United States, Bean Bag Filling can be purchased from Walmart, K-Mart and Amazon. There are also a number of online retailers who sell Bean Bag Filling. Or you can view our guide of where to buy bean bag filler in the United States.

If you are living in Canada, we have published a list of places to buy Bean Bag Filling in Canada.

We sell bean bag filling at our showroom on the Gold Coast. It is available for local pickup and local delivery.

For further information or bulk orders, please Contact Us

How do I Clean up a Spill?

So you took every precaution known to mankind when filling your new bean bag. But sadly, your living room now resembles a snow storm! Don’t worry, there is an easy way to scoop up the spilled bean bag filling from your lounge room floor!

The lightweight polyester beans that look like snowflakes are susceptible to wind and static electricity. When you spill them they can fly around your room like the wind! Using a broom or dust pan and brush only creates wind and causes the beans to fly further.

The answer to this dilemma is a vacuum cleaner! Make sure you empty the contents of the vacuum cleaner waste bag first, so you can re-use your beans! Hold the nozzle a few centimetres away from the floor or surface so that you don’t suck up dirt as well.

Always start with a clean surface before filling your bean bag. A Dyson vacuum cleaner or any other bag-less variety is the best choice!

If you are attempting to fill many bags, you may like to create a funnel by cutting of the base of a bucket or using a coca-cola bottle with the base cut off. Just make sure whatever you use is the same diameter as the spout of the bean bag liner you are attempting to fill.

If you spill your beans in a swimming pool, a standard pool cleaning leaf cleaning skimmer or leaf rake, attached to a pole. This is better than allowing the beads to enter your pool filtration system and potentially causing further damage.

If your spill is outdoors, use an outdoor vacuum cleaner rather than a blower, as a blower will only send the beads flying into areas where they are harder to collect.

Do You Sell the Bean Bag Filling?

Yes, we do sell bean bag filling!  Our Premium Bean Bag Filling is available in 100 litre packets and it is shipped in a huge cardboard box to ensure it arrives safely. Our beans are 4-8mm in diameter, giving you the best possible cushioning for your beanbag.

Transporting bean bag filling throughout Australia is incredibly expensive.  If you want to purchase bean bag filling quickly & cheaply, we suggest visiting your nearest K-Mart, Big-W, Target or Spotlight store.  If you live locally and want to purchase beanbag filling, please visit our store. Otherwise please contact us if you would like a quote for delivery.

WARNING: Small Lightweight Beads Present a Severe Danger to Children if Swallowed or Inhaled.

How Much Filling Should I Use?

The amount of bean bag filling you use is ultimately a personal choice. The more filling used in your bean bag, the firmer it will be. The less filling you use, the more comfortable it will be. However, larger and heavier people may want more filling in order to have increased support. Below is a guide indicating the suggested volume of bean bag filling for each of our products. 100 litres of bean bag filling weighs one kilogram. Beware of companies selling 500 gram bags of filling, as they are only fifty litres. and often they will be sold for the same price as one hundred litres. We sell filling in one hundred litre and two hundred litre options.

This is intended as a guide only as you may like to add more bean bag filling, or less, to suit your individual taste.

Filling Guide:

  • Amalfi – 500 litres
  • Bermuda Triangle - 400 litres
  • Big Bob - 500 litres
  • Big Boppa - 350 litres
  • Billy the Kid – 100 litres
  • Cabo – 200 litres
  • Capri – 500 litres
  • Cayman – 600 litres
  • Cocoon - 400 litres
  • Copacabana - 500 litres
  • Costa – 600 litres
  • Cuba - 400 litres
  • Freaky Cousin – 200 litres
  • Hayman – 350 litres
  • Large Dog Bed - 100 litres
  • Large Round Dog Bed - 200 litres
  • Legian – 250 litres
  • Malibu Day Bed - 500 litres
  • Media Lounge - 300 litres
  • Merlin - 300 litres
  • Portsea – 350 litres
  • Positano 104cm - 400 litres
  • Positano 112cm - 500 litres
  • Rio – 300 litres
  • Round Ottoman 75cm - 200 litres
  • Small Round Dog Bed - 36 litres
  • Snow White Junior - 200 litres
  • Snow White 104cm - 300 litres
  • Snow White - 112cm 400 litres
  • Snow White 120cm - 500 litres
  • Snow White - 135cm - 700 litres
  • Square Ottoman - 400 litres
  • Square Pouf - 70 litres
  • Ultimate Dog Bed - 100 litres
  • Ultimate Large Dog Bed - 200 litres

WARNING: Small Lightweight Beads Present a Severe Danger to Children if Swallowed or Inhaled.

To ensure the minimal amount of waste and reduce the hazards caused by beans being blown around your home, we suggest filling your bean bag indoors in an area free of any wind or breeze. Cut of a small corner of the filing bag (approximately 150mm), so the flow of the beans being transferred is not excessive. It is far easier with two people present – one to hold the capturing bean bag or liner open, the other person can then easily pour the beans from the plastic bag. If you have a few beanbags to fill, we suggest using a bucket or waste paper bin (with the bottom cut out) as a funnel. This will fit in the filling chute and acts as a funnel, minimizing the loss of beans.

Rather than over filling your bean bag, test it with varying amounts of filling while you are filling it. This is much easier than having to empty the inner bag back into the plastic bag!  BEAN BAGS ARE NOT DESIGNED TO BE FILLED TO CAPACITY - This places unnecessary pressure on the stitching, the zipper & the stitching.  


Are your Bean Bags Filled?

All our beanbags are shipped flat-packed and they do not come pre-filled. We can fill them for you, however it can increase the freight costs significantly. Despite its low weight, transporting beanbag filling is like transporting a refrigerator - it's not cheap! Commercial Orders can be pre-filled by arrangement.

Bean Bag Filling is available from K-Mart, Target, Big-W & Spotlight stores throughout Australia. It takes just a few minutes to fill a beanbag providing you use two people. 

General Information

Do You Have A Showroom in Brisbane?

Unfortunately we do not have a showroom in Brisbane. We ship bean bags to Brisbane daily. The usual delivery time is one to two days, depending on your post code. Next day delivery is available through DHL Express. 

Do You Have a Showroom in Adelaide?

Unfortunately we do not have a showroom in Adelaide. We ship bean bags to Adelaide daily. The usual delivery time is three - four days, depending on your post code. Next day delivery is available trough Express Courier. 

Do You Have a Showroom in Melbourne?

Unfortunately we do not have a showroom in Melbourne. We ship bean bags to Melbourne daily. The usual delivery time is two to three days, depending on your post code. Next day delivery is available by Express Couriers. 

Do You Have a Showroom in Perth

Unfortunately we do not have a showroom in Perth. We ship bean bags to Perth daily. The usual delivery time is five to six days, depending on your post code. Next day delivery is available with Overnight Couriers. 

Do You Have a Showroom in Sydney?

Unfortunately we do not have a showroom in Sydney. We ship bean bags to Sydney daily. The usual delivery time is one to two days, depending on your post code. Next day delivery is available through DHL Express. 

Do you have a Showroom?

Yes, we do have a showroom.  Our showroom is located at: Unit 7, 36-38 Newheath Drive, Arundel, Queensland, 4214, Australia. Access from the M1 motorway using Exit 66 (Smith Street), or Exit 62 (Brisbane Road). Our showroom is open Monday to Friday from 9:00am - 4:00pm

Do we have to pay for Shipping?

Yes! Shipping is not free.  Various Shipping options are available at the checkout. We ship through DHL, Australia Post & Startrack Express for Australian deliveries. International deliveries are done via DHL Express.

Do you Ship Worldwide?

YES! We will ship worldwide. International deliveries are done via DHL Express.

A valid email address and phone number is required for all International deliveries.

If you paid with Paypal, your address must be verified with Paypal prior to dispatch.

If you paid with a credit card, we may require a completed authorisation form.

We may also require a photograph of the front and back of the credit card.

Does the Price include GST?

All advertised prices include 10% GST (Goods & Services Tax) as required by Australian law. You will receive a tax invoice with your delivery which shows the amount you have paid that is GST exclusive and GST inclusive. Overseas customers are not required to pay GST.  The GST is determined by your shipping address. If you are shipping outside Australia, there is no GST applicable. 

What Payment Methods Do You Accept?


We accept Visa, MasterCard, American Express, Humm, ZipPay, PayPal, AfterPay, Apple Pay & EFT

What Shipping Options Are Available

General Information:

All beanbag covers are shipped in an attractive gift bag without the beanbag filling.

Customers in South- Queensland can purchase filling through our website.

Shipping unfilled beanbags allows our customers all over the world to enjoy our products at affordable prices.

The cost of shipping beanbag filling internationally is too costly.

Filled beanbags are available to commercial customers, local customers and customers who visit our warehouse.

Shipping Estimates are available in the Shopping Cart and at the Checkout.

We aim to provide our customers with time efficient & cost effective shipping solutions.

If you have any questions, please visit our Frequently Asked Questions pages or Contact Us.

Customers within Australia:

Australian Customers can choose from a range of shipping options from Australia Post and DHL Express at the checkout.

Deliveries to Post Office Boxes, Postal Lockers and Road Side Mailboxes will be made through Australia Post.

Shipping Estimates are available in the Shopping Cart.

Simply add the products you want to purchase , then visit the cart and click on Estimate Shipping & Taxes.

Customers in South-East Queensland will find our local courier rates very competitive.

Depending on the quantity, we are able to offer pre-filled beanbags for corporate events, beanbag cinemas or commercial purposes.

Please contact us for any special requirements.

All shipping quotes are generated by the courier companies.

You can also collect your order from our warehouse Monday to Friday 9am - 4pm.


Customers Outside Australia

Worldwide Shipping is available at the checkout through DHL Express.

Most items can be shipped anywhere in the world in 3-5 days.

If you have urgent or special requirements, please contact us.

We can ship large quantities of pre-filled beanbags to most countries by sea.

We can manufacture custom and printed beanbags to your specifications. 

Your order will be shipped promptly (usually within twenty-four hours).

Low cost and Overnight Express options are available to most destinations.

When Will I Receive My Order?

Standard Delivery:

All items are dispatched from our warehouse on the Gold Coast.  Depending on your location, you should allow 2-7 working days (from the time of dispatch) for your order, unless you are in South Australia, Western Australia, or regional areas where road freight takes 7-10 days.  All deliveries to private Post Office Boxes will be by Australia Post. Deliveries will only be delayed if the stock is not available at the time of purchase.  Orders are usually processed & dispatched within 24 hours. Please note, if your order consists of more than one item, there is no guarantee all items will be delivered on the same day. If you received part of your order, please check your tracking details for information on the remaining boxes. Some items may arrive a day or two later, so please be patient! If you need your order to arrive by a specific date, please call us. 


Express Delivery:

If you choose the Express Delivery option at checkout you will receive your order the next day, provided you order before 3pm and the item is being delivered to a business address.  Residential addresses may take two days using Express and Startrack Express is not available to PO Boxes. We use Startrack Express couriers for most Express Services.  Orders are usually processed & dispatched within 24 hours.  We do not process orders or ship them on weekends or Public Holidays. Deliveries will only be delayed if the stock is not available at the time of purchase. Next day delivery is not guaranteed. If trucks or planes are delayed you may not receive your Express order until the second day. We take no responsibility for any freight delays. If you specify a PO Box for Express Delivery, delivery will be made by Australia Post Express Post. If you have an urgent requirement, please let us know, as we will do everything possible to meet your objective.

International Deliveries:

We can ship anywhere in the world, however additional shipping costs are applicable for orders outside Australia. International shipping is by DHL Express. Shipping Estimates can be obtained in the cart. You can select from a range of shipping options at the checkout.  Please note International Customers are not charged GST (Goods & Services Tax).


Back orders (out of stock & pre-order) items can take 2 - 8 weeks to be dispatched.  Whilst we try hard to keep all products in stock, sometimes we do run out!  Please be patient! 

Please feel free to call us on 1800 888 911 if you want to confirm stock availability and delivery times.


Why am I Having Problems at the Checkout?

Our website uses the latest technology and may be viewed in most up to date browsers.  If you are experiencing issues when using the secure checkout, it may be because your browser is not up to date.  For the best experience when using our website, please ensure your browser is up to date with the latest version.  

If you still experience issues, please feel free to contact our customer support on 1800 888 911

Please let us know if you experience any issues!