Frequently Asked Questions

Comprehensive guide covering: Types of filling (EPS beads recommended vs shredded foam not recommended), where to buy (Kmart, Target ~$11-12/100L), how much needed (200-500L for adult sizes), filling instructions (use two people, funnel, draft-free space), maintenance/refilling (lasts 6-18 months), safety considerations (locking zippers, non-toxic), environmental impact (98% air, recyclable), and commercial/bulk orders.

Step-by-step guide: Open outer cover, create controlled opening with funnel/tube, transfer filling slowly with two people, minimize static with water mist, seal and store filling securely.

Use EPS polystyrene beads - lightweight, buoyant, water-resistant, quick-drying. Available at Kmart, Target, Big W (~$11-12/100L). Do NOT use shredded foam or recycled fill.

Yes, in most cases. Many bean bags have inner liners making it easy. If no liner, empty filling into container first. Check care label, use washing bag, zip cover before machine washing, air dry completely.

General tips: vacuum regularly, spot clean spills, keep out of direct sunlight, store indoors. Fabric-specific care for Cotton Twill, Faux Suede, Linen/Denim, PU-Coated Polyester, Olefin, with refilling/maintenance guidance.

Light cleaning with lukewarm water and mild detergent. Deep cleaning with 1:3 vinegar/water solution. Avoid bleach, machine wash, iron, prolonged saturation. Air dry only.

Gentle spot cleaning or hand washing with wool-safe detergent. Never machine wash, tumble dry, bleach, or expose to direct heat. Professional dry cleaning for heavily soiled items.

Vacuum regularly, spot clean spills. For removable covers: follow care label. Fabric-specific: Cotton/Linen/Denim (machine/hand wash), Faux Suede (machine/hand/dry clean), PU-Coated Polyester (spot/hand/gentle machine), Olefin (hand wash only), Lambswool (spot/hand wash).

Options: Repurpose/reuse (donate, DIY projects, pet beds), recycle EPS filling at specialty centers, general waste disposal as last resort. Separate components for individual recycling.

Air dry flat, away from direct heat/sunlight. Never tumble dry. Press between towels to remove excess water - don't wring or twist. Reshape while damp.

Drain excess water, air dry in direct sunlight (may take several days), flip and rotate regularly. Ensure 100% dry before storage to prevent mould/mildew.

Keep dry (thorough drying after water exposure, UV sunlight helps), store properly (dry, ventilated space, breathable cover), clean regularly (wipe spills, vacuum, rinse outdoor models), use right fabric (olefin, polyester are mildew-resistant).

Insert paper clip into small hole at base of zipper slider, lift upward to disengage locking mechanism, slide open. Don't use force or lubricants. Always remove paper clip after for child safety.

Stop pulling, gently reverse with small movements, remove tension from fabric, use lubrication (dish soap, lip balm, graphite, petroleum jelly), use tweezers carefully, warm zipper with hair dryer as last resort.

Yes, if left damp/wet, stored in humid areas, or filling not fully dry. Prevention: dry thoroughly, air out regularly, store in dry ventilated area, clean spills immediately, use sunlight. Outdoor fabrics like olefin resist mildew but still need care.

Rinse zipper with fresh water (especially pool/outdoor bags), apply WD-40 or silicone lubricant, check locking mechanism with paper clip. Replacement inner liners available for $35.00 if needed.

Use Exit Mould product: spray on affected area, let sit, rinse thoroughly, wash cover per care instructions, air dry in direct sunlight. Prevention tips included.

Identify source (new product off-gassing, moisture/mildew, spills). Solutions: air out in sunlight, sprinkle baking soda and vacuum, spot clean with mild soap, wash removable cover, replace filling if needed.

Blot immediately, clean with enzymatic pet cleaner, rinse and air dry. For removable covers: machine wash. For non-removable: deep clean with vinegar/baking soda solution. Replace filling if saturated.

Troubleshooting steps for common zipper issues. Replacement inner liners available for $35.00. Contact team for assistance.

Store in dry, well-ventilated area. Keep away from direct sunlight and heat. Use breathable cover. Ensure completely dry before storage. Indoor storage preferred for outdoor models.

Contact immediately if order hasn't shipped. Changes may be possible before processing/dispatch. Once shipped, changes may not be possible.

No - pick-up/click-and-collect not available. Warehouse not open to public. All orders delivered via courier partners.

No physical retail stores. Online-only business with distribution centre in Sydney. All orders shipped directly to customers.

96cm bean bags: ~300L, 112cm bean bags: ~500L. Most adult-sized require 200-500L. Check individual product pages for exact requirements.

Check spam/junk folder. Ensure email address was entered correctly. Contact team with order details if still not received.

Contact team for restock estimates. Sign up for notifications. Alternative products may be suggested.

Business hours for customer service and order processing. Orders placed before 11am AEST usually ship same day.

Warranty details for bean bag products covering manufacturing defects and quality issues.

Distribution centre located in Sydney, Australia. Not open to public for pick-ups.

Common reasons: payment declined, incorrect billing info, fraud detection. Solutions: try different payment method, check card details, contact bank.

Response times and contact information. Check spam folder. Business hours apply for customer service responses.

Yes - distribute weight evenly, reduce pressure points, promote natural posture. Benefits for relaxation, comfort, and various health conditions.

No - ethically certified factories with regular audits. No child labour permitted. Commitment to ethical manufacturing practices.

Privacy policy: collect necessary info for orders and communications. Data stored securely. Not shared with third parties without consent.

Yes - bulk and wholesale orders available. Contact team for pricing, custom branding, and special arrangements.

Discounts available through promotions, newsletter signup, bulk orders, and special arrangements.

Net 30 payment terms available for approved business/commercial accounts.

Yes - purchase orders accepted for approved business accounts and government/institutional orders.

GST included for Australian orders. International orders are GST-free. Import duties/taxes are customer responsibility.

Yes - Afterpay, Zip Pay, Klarna available for eligible orders.

Credit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, Klarna, Afterpay, Zip Pay, EFT/bank transfer.

Depends on fabric type. Most covers should be air dried. Check care label for specific instructions. Never tumble dry olefin or lambswool.

Guide for selecting appropriate bean bag sizes for different age groups from toddlers to adults.

Information about fire safety standards and fabric treatments used in bean bag manufacturing.

EPS beads recyclable at specialty centers. Covers can be repurposed. Low environmental impact manufacturing.

Yes - locking zippers for child safety, non-toxic EPS filling, meets safety standards.

Outdoor models use water-resistant fabrics (olefin, PU-coated polyester). Indoor models vary by fabric type.

Outdoor fabrics like olefin and solution-dyed acrylic offer UV and fade resistance. Indoor fabrics should be kept out of direct sunlight.

Information about NDIS eligibility for bean bag products as therapeutic/assistive equipment.

Custom branding and logo options available for commercial/corporate orders. Contact team for details.

Gift message options available at checkout or by contacting team.

Depends on fabric. Never iron olefin or heat-sensitive fabrics. Check care label for specific instructions.

Outdoor models designed for outdoor use but should be stored undercover when not in use. Indoor models should not be left outside.

Yes - pool bean bags designed for use in chlorinated and salt water. Rinse with fresh water after use.

Most covers are washable - check care label. Remove filling first. Fabric-specific washing instructions apply.

Pool-specific models designed for water use. Standard outdoor models are water-resistant but not designed for submersion.

Information about a specific label issue with Coco Cotton bean bag model.

Inner liners recommended for easier cleaning and filling management. Most models include one. Replacement liners available for $35.

EPS filling doesn't attract dust mites. Regular vacuuming and cover washing helps prevent any issues.

Yes - custom colours, fabrics, sizes, and branding available for commercial orders.

Yes - dog bean bags available in various sizes with durable, easy-clean fabrics.

Fabric samples available upon request. Contact team to arrange.

Information about Sunbrella fabric availability and alternatives used.

Outdoor fabrics (olefin, solution-dyed acrylic) resist fading. Indoor fabrics may fade with prolonged sun exposure.

No inflation required. Pool bean bags are filled with EPS beads for buoyancy.

Information about allergen-free materials used in bean bag construction.

Guide to choosing between fabric types based on use case (indoor/outdoor/pool), durability needs, and aesthetic preferences.

Olefin is recyclable, uses less energy to produce than many synthetics, and is durable for long product life.

No - all fur products are faux/synthetic fur.

Yes - genuine lambswool used in lambswool products.

No - faux suede/microsuede used. Easier to clean and maintain than real suede.

Size recommendations for shorter individuals, including specific models and dimensions.

Various fabrics including cotton twill, faux suede, olefin, PU-coated polyester, linen, denim, lambswool. EPS polystyrene bead filling.

Gaming bean bag recommendations based on comfort, support, and size for extended gaming sessions.

Marine-grade bean bag recommendations with salt/UV resistant fabrics.

Outdoor cinema bean bag recommendations - large, comfortable, weather-resistant options.

Custom options: colours, fabrics, sizes, logo/branding, bulk orders, special configurations for commercial clients.

Explanation of denier as a measurement of fabric thickness/density and how it relates to bean bag durability.

Description of microsuede fabric - synthetic, soft, durable, easy to clean alternative to real suede.

Olefin is a premium outdoor fabric known for durability, UV resistance, quick-drying properties, and mildew resistance.

Teen-appropriate bean bag recommendations based on size, style, and durability.

Comparison of two outdoor fabric options - properties, durability, care requirements, and best use cases.

Size guide based on user height, weight, intended use, and room size. Specific model recommendations.

Comparison of cotton vs polyester for bean bags - breathability, durability, care, indoor/outdoor suitability.

Manufacturing location and ethical production information.

List of models without inner liners and options for adding one.

Paper clips not included for child safety reasons. Instructions for using a paper clip to open locking zipper.

Yes - return approval required before sending. Contact team with order number and reason for return.

Return shipping is at customer's expense unless item is faulty or incorrect.

Return labels may be provided for faulty/incorrect items. Customer-initiated returns require self-shipping.

30-day return window from date of delivery. Items must be unused with all tags/labels attached.

30-day return policy. Items must be unused, in original condition with tags. No returns on sale or custom items. Return shipping at customer expense. Approval required first.

Yes - orders can be placed via email or phone. Contact team for assistance.

Typically only one discount code per order. Some promotions may stack.

No current loyalty program. Promotions and newsletter signup offer discounts.

Information about authorized resellers and retail partnerships.

Yes - 10% discount for active/reserved military personnel.

Yes - gift cards available for purchase in various denominations.

Instructions for changing account password through the website.

Contact team for custom quotes on bulk, commercial, or special orders.

Contact customer service team via email, phone, or contact form. Complaints handled promptly.

Company history and experience in the bean bag industry.

Fraud detection may flag orders. Contact team to verify identity and release order.

Yes - ship to any valid address including workplace, friend/family, or alternate location.

Yes - can ship to hotels. Include hotel name, guest name, and room number if known.

No dispatches on public holidays. Orders resume next business day.

Bean bags shipped in attractive gift bags. Additional gift wrapping options may be available.

No - click and collect not available. Warehouse not open to public. All orders delivered via courier.

Yes - via Australia Post. DHL and other couriers cannot deliver to P.O. Boxes.

Yes - international shipping available. Rates calculated at checkout. International orders GST-free. Customs/duties are customer responsibility.

Contact immediately if order hasn't shipped. Australia Post may allow redirection via MyPost. Not responsible for incorrect addresses.

Sydney Metro: same-day available. Australia-wide: 1-3 business days express. Regional: 3-7 business days. International: 5-15 business days. Orders processed within 1 business day.

Starts from $9.95 Australia-wide. Same-day delivery in select Sydney areas. International calculated at checkout (GST-free). Exact cost shown at checkout.

Select 'Authority to Leave' at checkout, leave delivery note, use different address (workplace/neighbour), or reschedule if missed.

Yes - express shipping available at checkout. Same-day delivery for Sydney metro. Contact team for urgent requests.

Same-day delivery available in Sydney metro areas (before daily cut-off). No store pick-up available.

Australia: Australia Post Standard/Express, Premium Air Express, Same-Day (Sydney). International: DHL Express, Australia Post International Courier.

Contact within 48 hours with order number, description, and photos. Replacement, repair, or refund offered. No cost for damaged goods reported in time.

Shipped unfilled in gift bags from Sydney. Orders before 11am AEST ship same day. Australia Post Standard/Express. International via DHL/Australia Post. Shipping insurance available.

Orders before 12pm AEST usually ship same day. Tracking email sent on dispatch. Same-day delivery available Sydney metro. Express and Premium Air Express options at checkout.