Shipping policy
Shipping Policy
Beanbag Covers
All beanbag covers are shipped in an attractive gift bag without beanbag filling. Shipping unfilled covers allows customers worldwide to enjoy our products at affordable prices, as the cost of shipping beanbag filling internationally is prohibitive.
Our goal is to provide time-efficient and cost-effective shipping solutions to all customers.
Dispatch & Processing Times
- Our distribution centre is located in Sydney, Australia.
- Orders placed before 11:00am (AEST) are usually shipped the same day.
- Orders placed after 11:00am Friday are shipped the following Monday.
- Public holidays are excluded, and processing times may be longer during peak periods (e.g., Black Friday, Christmas).
- We do not guarantee same-day dispatch.
- All products marked “in stock” are physically available in our warehouse.
Pick-Ups / Click & Collect
We are unable to offer pick-ups or click & collect from our distribution centre, as it is not open to the public.
Australian Deliveries
- Orders are shipped via Australia Post, with Premium Air-Express options for parcels under 5kg.
- Customers can select Standard Post or Express Post, both with signature on delivery.
- For estimated delivery times, refer to the Australia Post Delivery Estimator.
International Deliveries
- Worldwide shipping is available via FedEx, DHL, and Australia Post.
- Most items arrive within 3–5 business days to major destinations.
- Large quantities of pre-filled beanbags can be shipped by sea.
- We also offer custom manufacturing and printed beanbags to your specifications.
- Shipping estimates are provided at checkout.
- If you have urgent or special shipping requirements, please contact us directly.
Customer Responsibility
- Lost, stolen, or delayed packages are not the company’s responsibility. Shipping insurance is available at checkout.
- Ensure your shipping address is correct, as Bean Bags R Us does not provide refunds or replacements for orders with incorrect details.
For further clarification or assistance, contact our Customer Service team on 1800 888 911.