Frequently Asked Questions

Great question – yes, you can! While traditional polystyrene beans are the most common filling, there are several alternative options available depending on your comfort preferences, intended use, and environmental values.

Popular Alternatives to Beans:

1. Shredded Foam

Shredded memory foam or furniture-grade foam offers a soft, plush, couch-like feel and is popular for indoor use. It holds its shape well and provides long-lasting support.

However, it’s important to note that shredded foam is not suitable for outdoor bean bags or pool floats. When exposed to moisture, it can absorb water, disintegrate, and become mould-prone. For any outdoor or water-adjacent bean bag, we strongly recommend sticking with standard polystyrene bean bag filling.

2. Eco-Friendly Fillings

Options like recycled textiles or biodegradable beads can be used for indoor bean bags, but:

• They do not provide the same bounce or lightweight comfort as traditional beads

• They are not suitable for outdoor or poolside use

3. Stuffed Toys (Great for Kids’ Bean Bags!)

For children’s bean bags, a fun and practical alternative is using old or unwanted stuffed toys as filling. This is a great way to recycle soft toys and create a plush, squishy seat for your little one. Important: Only bean bags with inner liners are suitable for this purpose, as they feature longer zippers for easy access and safe closure.

Our Recommendation

For best overall performance, especially in outdoor, poolside, or commercial environments, we recommend using standard polystyrene bean bag filling, available at most department and hardware stores. It’s:

• Lightweight and water-resistant

• Easy to top up or refill over time

• Ideal for both indoor and outdoor use

In Summary

Yes – you can use shredded foam, eco-friendly materials, or even stuffed toys as alternative fillings, depending on your needs.

• Shredded foam and eco-friendly fillers are for indoor use only

• Stuffed toys are ideal for kids’ bean bags with inner liners

• Standard polystyrene beads remain the best choice for outdoor and all-purpose bean bags

Still unsure which filling to use? Contact our team – we’re happy to help you choose the right option for your lifestyle and space.

All our bean bags are shipped flat-packed and unfilled to keep shipping costs as low as possible. While we can pre-fill bean bags for you, please note that it significantly increases freight costs due to the volume of the filling—even though it's lightweight, it's bulky to transport (like shipping a refrigerator!).

For Commercial Orders:

We can arrange pre-filled bean bags for bulk or commercial orders by special arrangement. Please contact us to discuss your requirements.

Where to Buy Bean Bag Filling:

Bean bag beans (polystyrene filling) are readily available across Australia at major retailers, including:

Kmart

• Target (in-store only)

• Big W

How to Empty a Bean Bag

Emptying a bean bag can be a little messy if you're not prepared, but with the right method, it’s quick and easy. Whether you're washing the cover, replacing the filling, or switching to a different type of fill, here’s how to do it safely and efficiently.

What You’ll Need:

• A large plastic bag, storage container, or another bean bag liner
• A second person (highly recommended)
• A funnel or a cardboard tube (optional, but helps control flow)
• A calm, draft-free space indoors to reduce static mess

Step-by-Step Instructions:

1. Open the Outer Cover
   Unzip the bean bag cover to access the inner liner or filling. If your bean bag has an inner liner, simply remove it and set the filling aside.
2. Create a Controlled Opening
   If there’s no liner, gently open the zipper on the inner bag containing the beads. Insert a large funnel or cardboard tube into the opening of your storage bag or container.
3. Transfer the Filling
   With one person holding the bean bag and the other guiding the funnel, pour the filling slowly into the container. Take your time to avoid spills – the beads are lightweight and can scatter easily.
4. Minimise Static
   Lightly mist the area or the inside of the funnel with water using a spray bottle to reduce static cling. Avoid doing this near electronics or in a windy area.
5. Seal & Store the Filling
   Once emptied, seal the storage bag or container tightly to keep the beads clean and contained until you're ready to refill.

In Summary

To empty your bean bag, use a large container, a funnel, and a second person for best results. Work slowly, in a draft-free area, and store the filling securely to reuse later.

Need help with refilling or replacing your liner? Contact our team – we’re happy to assist!

How Long Does Bean Bag Filling Last?

The lifespan of your bean bag filling depends on how often it's used, the type of filling, and the environment it's in. On average, standard polystyrene (EPS) bean bag filling lasts 6–18 months before needing a top-up or replacement.

Factors That Affect Longevity:

• Frequency of Use – Daily use will compress the beads more quickly than occasional use
• Type of Filling – EPS beans slowly flatten over time; shredded foam may last longer but is heavier and not suitable for outdoor use
• Weight & Activity – Heavier users or kids jumping on the bean bag will cause faster compression
• Environment – Heat, humidity, and moisture can also reduce the life of the filling

Signs It’s Time to Refill:

• The bean bag feels flat or saggy
• It doesn’t hold its shape or support as well
• You’re sitting closer to the floor than before

Topping Up Your Bean Bag:

• Simply unzip the liner and add more beans as needed
• Filling is available from major retailers like Kmart, Big W, and Target
• Always follow the recommended fill volume listed on your product page

In Summary

Most bean bag filling lasts 6–18 months, depending on usage. When it starts to lose shape or comfort, a quick top-up can restore it like new.

Need help finding the right amount of fill? Contact us here – we’re happy to help!

Is EPS Bean Bag Fill Recyclable?

Yes – EPS (Expanded Polystyrene) bean bag fill is recyclable, but not through regular curbside recycling bins.

EPS is a lightweight plastic material commonly used in packaging and bean bag filling. While it’s technically recyclable, it must be taken to specialised recycling centres that accept polystyrene products.

How to Recycle EPS Fill:

• Check with your local council to see if they offer EPS recycling drop-off points
• Look for dedicated polystyrene recycling facilities in your area (some accept clean, bagged EPS beads)
• Do not place EPS in your household recycling bin – it can contaminate other recyclables and is often rejected by standard facilities

Reuse Before You Recycle:

If your bean bag fill is still in decent condition, consider:

• Refilling or topping up another bean bag
• Donating it to schools, art programs, or community groups
• Using it for cushion refills, packing material, or craft projects

In Summary

Yes – EPS bean bag fill is recyclable, but it must be taken to a specialised facility. Check with your local council for drop-off options, or consider reusing it first.

Need help finding a recycling option near you? Contact our team – we’re happy to help!

Is EPS Bean Bag Filling Safe and Eco-Friendly?

✅ Is It Safe?

Yes – EPS (Expanded Polystyrene) bean bag filling is considered safe for everyday use and has a relatively low environmental impact when handled properly.

According to the U.S. Environmental Protection Agency (EPA) and the U.S. Centers for Disease Control (CDC):

• EPS beads are non-toxic and inert once manufactured
• Any potential carcinogens used in early production are no longer present in the finished product
• The main safety concern is accidental inhalation or ingestion by small children – which is why child-safety zippers are mandatory in Australia and the U.S.

When safely contained within a quality bean bag and used as directed, EPS is completely safe for people, pets, and indoor environments.

🌱 Is It Environmentally Friendly?

EPS is made from 98% air and 2% plastic, which means:

• It uses minimal raw materials during production
• It does not contain ozone-depleting substances like CFCs or HCFCs
• It produces no harmful emissions during manufacturing

While EPS is not biodegradable, it can be recycled at specialised facilities and repurposed into useful products such as insulation, picture frames, and more.

In Summary

Yes – EPS bean bag filling is safe and has a low-impact manufacturing process. It’s a practical option when used responsibly and kept out of landfills through reuse or recycling.

Want to explore eco-friendly alternatives or learn how to recycle EPS? Contact our team – we’re happy to help!

Short Answer: No – We Do Not Recommend Using Recycled Beads for Bean Bag Filling

While recycled beads (sometimes marketed as eco-beans or eco-beads) may seem like a sustainable or budget-friendly option, they are not designed for use in bean bags and generally lead to a poor seating experience.

Why Recycled Beads Aren’t Ideal:

• Recycled beads are usually made from ground-up packaging materials like packing peanuts or foam blocks.
• They are irregularly shaped, soft, and lack the resilience and support of virgin EPS beads.
• They don’t provide consistent body support, making your bean bag feel lumpy, flat, or uneven.
• Over time, they compress rapidly and may even degrade, leading to a shorter lifespan for your bean bag.

For the Best Experience:

We always recommend using high-quality virgin polystyrene beads, which:

• Are perfectly round and uniform in size
• Provide superior comfort and ergonomic support
• Offer better durability, bounce, and resistance to compression
• Are the only type of fill suitable for outdoor or pool bean bags

In Summary

Recycled beads are not recommended for bean bag filling. They may seem eco-friendly, but they’re soft, inconsistent, and uncomfortable. For the best results, always use virgin EPS beads designed specifically for bean bags.

Need help finding the right fill or calculating how much you need? Contact our team – we’re happy to help!

EPS stands for Expanded Polystyrene – a lightweight, rigid plastic foam material commonly used as bean bag filling.

EPS beads are the small, round, air-filled pellets that give bean bags their comfort, shape, and support. They’re the most popular and widely recommended filling for both indoor and outdoor bean bags.

Why EPS?

• ✅ Lightweight – easy to move, carry, and refill
• ✅ Supportive – conforms to your body while maintaining shape
• ✅ Affordable & accessible – available at most major retailers
• ✅ Water-resistant & buoyant – ideal for pool bean bags and outdoor use
• ✅ Safe – non-toxic and inert when used as intended

Is EPS Eco-Friendly?

EPS is made from plastic but consists of about 98% air and only 2% material, making it incredibly efficient in terms of resources.

While it’s not biodegradable, EPS is recyclable at specialised facilities, and many users reuse or repurpose it when topping up bean bags.

In Summary

EPS (Expanded Polystyrene) is a safe, lightweight, and supportive bean bag filling that provides the ideal mix of comfort, durability, and versatility.

Need help choosing the right amount or type of fill? Contact our team – we’re happy to help!

Recommended Filling for Pool Bean Bags

Our pool bean bags are designed to be filled with standard bean bag filling – no special or expensive materials required.

✅ Best Filling: EPS Polystyrene Beads

We recommend using EPS (Expanded Polystyrene) bean bag beads, which are:

• Lightweight and buoyant
• Water-resistant and quick-drying
• Ideal for floating comfortably in pools

🛒 Where to Buy EPS Filling

You can purchase standard bean bag filling from major Australian retailers:

• Kmart
• Target (in-store only)
• Big W

Typically sold in 100L bags, priced around $11–$12 each.

⚠️ What Not to Use

• ❌ Do not use shredded foam or recycled fill – these materials absorb water, become heavy, and may break down over time.

💡 In Summary

Use EPS polystyrene bean bag filling for pool bean bags. It’s affordable, easy to find, and ensures your bean bag floats safely and dries quickly after use.

Need help calculating how much filling you need? Contact our team – we’re happy to assist!

Best Type of Bean Bag Filling

The best type of bean bag fill depends on how you plan to use your bean bag, but for most people, the top choice is high-quality EPS (Expanded Polystyrene) beads. They're lightweight, supportive, and ideal for both indoor and outdoor use.

🏆 Recommended: Virgin EPS Beads

• ✅ Perfectly round and uniform in size
• ✅ Lightweight and supportive – conforms to your body and bounces back over time
• ✅ Water-resistant and buoyant – ideal for outdoor and pool bean bags
• ✅ Widely available – sold at Kmart, Target (in-store), and Big W
• ✅ Easy to top up when the fill compresses

⚠️ Not Recommended:

❌ Recycled or "Eco" Beads

• Often made from crushed packaging foam or offcuts
• Irregular shapes and inconsistent firmness
• Tend to be lumpy, flat, and less supportive
• Not suitable for floating or high-use seating

❌ Shredded Foam or Fabric Scraps

• May feel soft initially but compress quickly and hold moisture
• Not suitable for outdoor or pool use
• Can retain odours or grow mould if exposed to moisture

Best Fill by Use Case:

✅ In Summary

Virgin EPS polystyrene beads are the best all-round bean bag fill – they’re lightweight, comfortable, supportive, and safe for indoor, outdoor, and pool use.

Need help working out how much filling you need? Contact our team – we’re here to help!

Lambswool is a soft, luxurious natural fibre that deserves gentle care to maintain its plush feel and timeless beauty. Whether your bean bag features a lambswool cover or accent, proper maintenance will keep it looking fresh and feeling cozy.

General Care Tips:

• Shake or brush regularly to remove dust and revive the pile
• Avoid prolonged sunlight exposure to prevent fading
• Keep dry – moisture can lead to matting or mildew
• Store in a cool, dry place when not in use

Spot Cleaning (for small spills or light dirt):

1. Gently blot the affected area with a clean, damp cloth – avoid rubbing
2. Use lukewarm water and a mild wool-safe detergent if needed
3. Dab the area, then blot dry with a clean towel
4. Allow to air dry naturally, away from heat or sunlight
5. Once dry, lightly brush with a soft-bristled wool brush to restore texture

Deep Cleaning:

• Hand wash only using cool water and a wool-safe detergent
• Gently agitate – do not wring or twist
• Rinse thoroughly and press out water using a towel
• Lay flat to air dry, reshaping as needed
• When dry, gently brush to bring back softness

Do not machine wash, tumble dry, bleach, or expose to direct heat.

Dry Cleaning:

For large or heavily soiled items, we recommend professional dry cleaning by a specialist experienced with wool and natural fibres.

In Summary:

Lambswool requires gentle spot cleaning or hand washing, no heat, and lots of air-drying. Treated with care, it will stay soft, breathable, and beautiful for years to come.

Need personalised help with lambswool care? Contact our team – we’re always happy to help!

Bean Bag Cleaning Guide

Cleaning your bean bag is easy and helps keep it looking fresh and lasting longer. The method you use depends on the fabric type and whether your bean bag has a removable cover.

General Cleaning Tips:

• Vacuum regularly to remove dust, hair, and debris
• Spot clean spills immediately with a damp cloth and mild soap
• Avoid harsh chemicals or bleach, which can damage fabric coatings
• Keep your bean bag dry – moisture can lead to mould or mildew
• Store indoors or undercover when not in use (especially outdoor models)

If Your Bean Bag Has a Removable Cover:

1. Remove the cover (make sure to take out the inner liner and filling first)
2. Follow the care label instructions – many covers are machine washable or hand washable
3. Use cold or lukewarm water and mild detergent
4. Air dry completely – do not tumble dry unless specified as safe

Fabric-Specific Cleaning:

• Cotton Twill, Linen, Denim: Machine or hand wash; air dry
• Faux Suede: Machine wash, hand wash, or dry clean
• PU-Coated Polyester: Spot clean, hand wash, or gentle machine wash
• Olefin (Outdoor Fabric): Hand wash only; air dry away from direct heat. Click here for full Olefin care instructions
• Lambswool: Gently spot clean or hand wash with wool-safe detergent; never machine wash

Bean Bag Filling:

• EPS Beans (polystyrene): Do not require cleaning, but if they get wet, spread them out to dry
• Over time, the beans may compress – simply top them up as needed (available at major retailers)

In Summary:

To clean your bean bag, vacuum regularly, spot clean spills, and wash the cover according to the fabric instructions. Always air dry and store it properly to keep it in top condition.

Still not sure how to clean your specific model? Contact us here – we’re happy to help!

How to Clean Up a Bean Bag Fill Leak

Cleaning up a bean bag fill leak (usually polystyrene beads) can be tricky – but with the right approach, it can be done quickly and safely.

EPS (expanded polystyrene) beads are lightweight, static-prone, and tend to scatter easily, so it's important to stay calm and follow these steps:

Step-by-Step Clean-Up Guide:

1. Avoid Vacuuming Without Preparation
   
   • Regular vacuum cleaners can blow beads around due to static or even clog the motor
   • If you must vacuum, use one with a hose attachment and cover the nozzle with a stocking or mesh to trap beads
2. Use a Static Solution
   
   • Lightly mist the area with water from a spray bottle to reduce static cling
   • This helps the beads stick together and makes them easier to collect
3. Use a Dustpan or Cardboard
   
   • Gently sweep the beads into a pile using a dustpan, piece of cardboard, or even a plastic ruler
   • A slightly damp cloth or sponge can also help pick up stragglers
4. Collect in a Large Bag or Container
   
   • Place the recovered beads into a garbage bag or large bin
   • If the inner liner is damaged, set it aside and refill or repair once the mess is contained
5. Check for Static Cling
   
   • Beads often cling to furniture, clothing, and walls – use a damp cloth or lint roller to pick them up

How to Prevent Future Leaks:

• Ensure your bean bag has an inner liner to contain the filling
• Check that zippers are fully closed and child-safe locks are secure
• If a seam has come undone, repair it immediately or contact us for assistance

In Summary

To clean a bean bag fill leak, avoid vacuuming dry, reduce static with a water mist, and collect beads using a dustpan or damp cloth. Work calmly and slowly – they’re light but manageable!

Need help with a replacement liner or repair advice? Contact our team – we’re here to help!

How to Dispose of a Bean Bag Responsibly

Disposing of a bean bag responsibly depends on its condition, materials, and local recycling options. While bean bags aren’t typically accepted in curbside recycling bins, there are several eco-friendly ways to give them a second life or dispose of them properly.

Options for Responsible Disposal:

1. Repurpose or Reuse
   • Donate it – If your bean bag is still in usable condition, consider donating it to a local charity, school, shelter, or community group
   • Repurpose the cover – Use the fabric for DIY projects, pet beds, or storage sacks
   • Use the beans – Reuse the filling for other cushions, packaging, or insulation projects
2. Recycle the Filling
   • Most bean bags are filled with EPS (expanded polystyrene) beads, which can sometimes be recycled at specialty recycling centres
   • Contact your local council or search for EPS recycling drop-off points in your area
3. General Waste Disposal
   • If the bean bag is damaged beyond reuse and local recycling isn't an option, you may dispose of it through your general waste
   • To minimise bulk, remove and bag the filling separately before discarding the cover

Environmental Tip:

Before throwing it away, check if parts of your bean bag (like cotton, polyester, or foam) can be separated and recycled individually or reused creatively.

In Summary

To dispose of a bean bag, consider donating, repurposing, or recycling its components where possible. EPS filling may be accepted at select recycling centres, while covers can often be reused.

Need help finding a recycling centre or have questions about materials? Contact our team – we’re happy to assist!

How to Dry Lambswool Properly

Lambswool should always be air-dried naturally to maintain its softness, shape, and longevity. It’s a delicate, natural fibre that can shrink, distort, or become damaged if exposed to heat.

Drying Instructions:

• Do Not Tumble Dry
  Lambswool is sensitive to heat – never place it in a dryer, even on low settings.
• Gently Remove Excess Water
  After hand washing, press the lambswool between two clean towels to absorb moisture. Do not wring, twist, or squeeze harshly, as this can misshape the fibres.
• Lay Flat to Dry
  Place the item on a flat surface, ideally on a dry towel, in a shaded, well-ventilated area. Reshape it gently while damp to help it retain its original form.
• Avoid Direct Sunlight and Heat Sources
  Never dry lambswool in the sun, near radiators, or with a hairdryer – excessive heat can damage the fibres and cause shrinkage.

In Summary

Lambswool should be air-dried flat, away from direct heat or sunlight. Never tumble dry or wring it out – gentle handling is key to keeping it soft and beautiful.

Need help caring for your lambswool bean bag? Contact our team – we’re here to help!

How to Dry Your Pool Bean Bag

Drying your pool bean bag properly is important to prevent mould, mildew, and damage to the fabric or filling. While our pool bean bags are made from quick-drying, water-resistant materials, they can retain water inside the filling – especially after prolonged use in the pool.

Drying Instructions:

• Drain Excess Water
  After use, lift the bean bag and gently press out as much water as possible. Allow any built-in mesh panels to assist with drainage.
• Air Dry in Direct Sunlight
  Place your bean bag in direct sunlight, which will help it dry faster. Be patient – it may take several days for the internal filling to dry out completely, especially if it's been fully submerged.
• Flip & Rotate Regularly
  Turn the bean bag periodically to ensure even drying on all sides.
• Ensure Thorough Drying Before Storage
  Before storing your bean bag, make sure the filling is 100% dry. Storing a damp bean bag can lead to mould, mildew, and unpleasant odours.

In Summary

Yes – it’s safe and recommended to dry your pool bean bag in direct sunlight. Just ensure the filling is completely dry before storing to prevent mould or mildew.

Need help with care or maintenance? Contact our team – we’re always happy to assist!

Top Tips to Prevent Mould & Mildew

Mould and mildew thrive in damp, poorly ventilated environments, so prevention starts with keeping your bean bag clean, dry, and well-aired. Whether your bean bag is used indoors or outdoors, a few simple steps can help protect it from unwanted moisture and odours.

✅ Keep It Dry

• Always dry your bean bag thoroughly after exposure to water, especially if used by the pool or outdoors
• Air-dry in direct sunlight when possible – UV light helps kill bacteria and speeds up drying
• Ensure inner filling is completely dry before storing

✅ Store Properly

• Do not store your bean bag while damp – wait until both the cover and filling are fully dry
• Store in a dry, well-ventilated space
• Use a breathable storage bag or cover – avoid plastic bags, which can trap moisture

✅ Clean Regularly

• Wipe off spills or stains immediately with a damp cloth and mild soap
• Vacuum or shake out debris that may hold moisture
• For outdoor models, rinse off salt, chlorine, or dirt and let them dry fully after each use

✅ Use the Right Fabric

• Our outdoor fabrics like Olefin, polyester, and solution-dyed acrylic are mildew-resistant but still need proper care
• Avoid leaving bean bags in the rain or on wet ground for extended periods

In Summary

To prevent mould and mildew, always keep your bean bag clean, dry, and properly stored. Dry it thoroughly after use, especially if exposed to water, and avoid storing it damp or in enclosed spaces.

Need help restoring or cleaning a mould-affected bean bag? Contact our team – we’re happy to assist!

How to Unzip Your Bean Bag

Instructions are also printed on the warning labels attached to the inner liner and outer cover, but here’s a step-by-step guide:

1. Find the small hole at the base of the zipper slider – this is where the tab would normally be attached.
2. Insert a paper clip into the hole. This acts as a temporary zipper pull.
3. Gently lift the paper clip upward to disengage the locking mechanism.
4. While holding the paper clip in place, slide the zipper open or closed as needed.

Important Notes:

• Do not use force or lubricants. If the zipper doesn't move, the paper clip is likely not seated correctly on the locking side.
• Inspect the zipper slider closely and try again from the opposite side of the hole if needed.
• Always remove the paper clip after adjusting the zipper to maintain child safety.

In Summary

To unzip your bean bag, insert a paper clip into the hole on the zipper slider to release the lock. Slide gently, and be sure to remove the paper clip when finished.

Still having trouble? Contact our team – we're happy to guide you through it!

Can Bean Bags Get Mouldy?

Yes – like any soft furnishing, your bean bag can be susceptible to mould or mildew if it’s exposed to moisture and not properly dried or stored. However, with proper care and attention, mould growth can be easily prevented.

🕵️ When Is Mould Most Likely to Occur?

• If the bean bag is left damp or wet, especially after outdoor or pool use
• If it is stored in a humid, poorly ventilated area
• If the filling or cover is not fully dry before storage
• When food, drink, or organic matter is spilled and not cleaned up promptly

🧼 How to Prevent Mould:

• Dry thoroughly after exposure to water – this includes both the outer cover and the inner filling
• Air out regularly, especially in humid climates
• Store in a dry, ventilated area when not in use – avoid sealed containers or damp spaces
• Clean spills immediately with mild soap and water, and allow the bean bag to dry completely
• Sunlight helps – occasional drying in direct sunlight can naturally inhibit mould growth

💧 Materials That Resist Mould:

Many of our outdoor bean bags are made with mould- and mildew-resistant fabrics like olefin, solution-dyed acrylic, and PU-coated polyester, but even these need to be properly cared for to remain effective.

In Summary

Yes – your bean bag can develop mould if left wet or stored improperly. To prevent this, always dry it thoroughly after use, clean spills promptly, and store it in a well-ventilated area.

Need advice on cleaning or care? Contact our team – we’re happy to help!

Mould on Your Bean Bag: What to Do

If you notice mould on your bean bag, it's important to act quickly to clean and prevent further spread. While our fabrics are designed to resist mould, no material is entirely mould-proof—especially when exposed to moisture for extended periods.

Why Does Mould Occur?

Mould spores are naturally present in the air and can grow on any surface—fabric, timber, metal, or concrete—when the conditions are right: warmth, moisture, and poor ventilation. Even mould-resistant fabrics can develop mould if they’re left damp or dirty.

How to Remove Mould:

We recommend using a product like Exit Mould, which is safe for our fabrics and effective in killing mould spores.

Step-by-step:

1. Spray Exit Mould directly onto the affected area
2. Let it sit for the time indicated on the label
3. Rinse the fabric thoroughly with clean water
4. If your cover is removable, wash it as per the care instructions
5. Air dry completely in direct sunlight to help kill remaining spores and speed drying

☀️ Sunlight is a natural mould deterrent and helps dry the fabric thoroughly

Tips to Prevent Mould:

• Always store your bean bag in a dry, well-ventilated space
• After outdoor or pool use, allow the fabric and filling to dry completely before storage
• Clean regularly and remove any organic debris, dust, or moisture that can encourage mould growth
• Ensure proper airflow around and under the bean bag, especially if stored on decks or patios

What to Know About Mould-Resistant Fabrics:

Our outdoor fabrics (like Olefin, polyester, and solution-dyed acrylic) are mould- and mildew-resistant, which helps slow down growth—but doesn’t make them mould-proof.

No manufacturer can guarantee a product will never develop mould under high humidity or improper storage conditions. Regular maintenance is key to extending the life and appearance of your product.

In Summary

Mould can grow on any surface under the right conditions, including bean bag fabrics. While our materials resist mould growth, it’s essential to keep your product clean and dry. Use a cleaner like Exit Mould for treatment and always dry thoroughly to prevent recurrence.

Need help with care or replacement options? Contact our team – we’re here to help!

Helpful Articles:

• What is Mould?
• How to Remove Mould from Fabric
• 5 Ways to Keep Your Bean Bag Looking New
• Mildew vs Mould: What’s the Difference?

How to Deodorise Your Bean Bag

If your bean bag has developed an unpleasant smell, don’t worry — it can usually be resolved with a few simple steps. Odours can occur due to moisture, spills, trapped dust, or simply from being stored in a closed space for too long.

✅ 1. Air It Out

• Place your bean bag outside in a well-ventilated, shaded area, or in direct sunlight for 2–4 hours (sunlight helps kill bacteria and neutralise odours).
• Gently fluff and rotate it so air can circulate through the filling.

🧽 2. Clean the Cover

• If your bean bag has a removable cover, unzip it and wash it according to the care label.
• Use a mild detergent with warm water, and let it air dry completely.
• For non-removable covers, spot clean using a fabric-safe cleaner or a solution of water and white vinegar.

🌿 3. Neutralise Odours Naturally

• Sprinkle baking soda over the bean bag surface, leave for a few hours, then vacuum it off.
• For deeper odours, place an open container of baking soda or activated charcoal near the bean bag to absorb smells over time.

💨 4. Check the Filling

• If the smell is coming from inside, your EPS beans may have absorbed moisture.
• Empty the filling into a large, clean container and air it out in the sun.
• If the smell persists, you may need to replace the filling (EPS beads are available at Kmart, Big W, or Target).

Tips to Prevent Future Odours:

• Always dry your bean bag thoroughly after pool or outdoor use.
• Store in a dry, ventilated space.
• Avoid using the bean bag with wet clothing, towels, or pets.
• Clean spills promptly and keep food or drinks away from the fabric.

In Summary

If your bean bag smells, start by airing it out, washing the cover, and checking the filling. Natural deodorisers like baking soda can help, and regular cleaning will prevent future odours.

Need help replacing filling or cleaning advice for a specific fabric? Contact our team – we’re happy to assist!

How to Clean Pet Urine from a Bean Bag

Pet accidents happen – but with quick action and the right cleaning approach, you can remove the stain and smell from your bean bag. It’s important to clean both the fabric and, if affected, the inner filling to prevent lingering odours or bacteria.

🧼 1. Remove the Cover (If Possible)

• If your bean bag has a removable cover, unzip it and take out the inner liner and filling.
• Check if urine has soaked into the inner liner or beads – you may need to air or replace them.

🚿 2. Clean the Cover Thoroughly

• Machine wash or hand wash the cover according to its care label.
• Use cold to lukewarm water and a pet-safe enzymatic cleaner or white vinegar with mild detergent – these help break down urine proteins and neutralise odours.
• Avoid using hot water, as it can set the stain.

🌞 3. Dry Completely

• Air dry in direct sunlight – the sun naturally helps eliminate bacteria and odour.
• Make sure the cover and any liner or filling are 100% dry before reassembling.

💨 4. Deodorise the Filling (If Affected)

• If the filling was soiled, empty it into a container and air it out in a dry, sunny area.
• If odour persists, it may be best to replace the EPS beans (available at Kmart, Big W, or Target).

Extra Tips:

• Enzymatic pet cleaners are the most effective at removing urine odours completely.
• For non-removable covers, use a spray bottle with diluted vinegar or pet cleaner, blot gently, and let it dry thoroughly.
• Consider using a waterproof liner in the future to protect the inner fill from accidents.

In Summary

Clean the cover with a pet-safe enzymatic cleaner, air out or replace the filling if necessary, and ensure everything is completely dry before reassembling. Acting quickly is key to preventing stains and odours from setting.

Need advice on replacement filling or fabric care? Contact our team – we’re here to help!

Stuck Bean Bag Zipper? Here's How to Fix It

If your bean bag zipper has become stuck or difficult to open, don’t worry — it can often be resolved with a few simple steps. All our bean bags are fitted with premium YKK locking zippers, which are among the most reliable on the market. However, exposure to salt, chlorine, sand, or chemicals (especially on poolside products) can occasionally cause the zipper to seize.

Try This First:

💧 1. Rinse the Zipper

• For outdoor and pool bean bags, always rinse thoroughly with fresh water after use to remove salt, sand, and chlorine.
• Dry the zipper completely in a well-ventilated area.

🛠️ 2. Apply a Zipper Lubricant

• Spray a small amount of WD-40 (or a silicone-based lubricant) directly onto the zipper teeth and slider.
• Gently work the zipper back and forth to loosen it.
• Wipe away any excess product before reuse.

🔐 3. Check the Locking Mechanism

• All zippers are child-safe and feature a locking mechanism.
• To open the zipper, insert a paper clip into the small hole where the tab would usually attach.
• If it still won’t open, you may be inserting the clip on the wrong side of the locking mechanism — inspect the slider from the side to find the correct spot.

Still Stuck?

If the zipper cannot be freed and your bean bag includes an inner liner, we do offer replacement liners for $35.00. These can help you restore full functionality without replacing the entire bean bag.

In Summary

If your zipper is seized, try rinsing it and applying WD-40, and make sure you’re releasing the locking mechanism correctly. If needed, spare inner liners are available for purchase.

Need help ordering a replacement or troubleshooting further? Contact our team – we’re here to assist!

In Most Cases, the Zipper Is Not Broken

It just needs to be opened correctly using the built-in safety locking mechanism. All of our bean bags are fitted with YKK safety locking zippers, designed to comply with Australian and U.S. child safety regulations. This means the zipper pull (handle) is intentionally removed.

How to Open the Zipper:

1. Locate the small hole on the zipper slider.
2. Insert a paper clip, safety pin, or corn cob holder into the hole.
3. Gently lift to release the locking mechanism.
4. While holding it in place, slide the zipper open or closed.

📌 Important: Do not force the zipper without unlocking it first, as this may cause permanent damage and void the warranty.

Instructions & Labels:

• Zipper opening instructions are printed on the warning label attached to your bean bag.
• Guidance is also included in the instruction sheet supplied with your product.

If the Zipper Has Been Damaged:

If the zipper has been forced or damaged:

• You may return the product for repair at your cost.
• Repairs are charged at $50 including GST, plus return postage.
• Return items to:
  Bean Bags R Us – PO Box 417, Sanctuary Cove, QLD 4212

In Summary

Your zipper isn’t broken – it’s a child-safe, locking zipper. Use a paper clip or similar tool to unlock it. Forcing it may damage the mechanism and void your warranty.

Still need help? Contact our team – we’re happy to guide you through it or assist with a repair.

The Zipper is Likely Not Broken!

Good news – your zipper likely isn’t broken! All of our bean bags are fitted with YKK child-safety locking zippers, which are specially designed to comply with Australian and U.S. safety regulations. This means the zipper pull (handle) has been intentionally removed to prevent children from accessing the filling.

How to Open the Zipper:

To unlock the zipper safely and correctly:

• Locate the small hole on the zipper slider (where the tab would normally be).
• Insert a paper clip, safety pin, or corn cob holder into the hole.
• Gently lift or rotate the clip to release the safety lock.
• While holding the clip in place, slide the zipper open or closed as needed.

🛑 Important: Forcing the zipper without releasing the lock can damage the mechanism and void the warranty.

What If It Still Won’t Move?

• The locking mechanism may not be disengaged – try inserting the clip from the other side of the slider.
• Inspect the zipper from the side to ensure you're accessing the correct side of the lock.
• For outdoor or pool bean bags, salt, sand, or chlorine may cause the zip to seize – in that case, try rinsing and applying a little WD-40 to free it up.

Damaged the Zipper?

If the zipper has been damaged by force:

• You may return the product for repair.
• Zipper repairs cost $50 including GST plus return postage.
• Send repairs to:
  PO Box 417, Sanctuary Cove, QLD 4212

In Summary

The zipper is not broken – it features a child-safe locking mechanism. Use a paper clip to unlock it carefully. If it’s been damaged, repairs are available at a fixed fee.

Need help unlocking your zipper or arranging a repair? Contact our team – we’re happy to assist!

Mould vs Mildew – What’s the Difference?

Mould and mildew are both types of fungi that thrive in damp, warm environments – but they’re not quite the same thing. Knowing the difference can help you treat and prevent them more effectively on your bean bag or other soft furnishings.

🧫 Mould

• ✅ Thicker, fuzzier texture
• ✅ Can appear in a variety of colours – black, green, grey, or even orange
• ✅ Tends to grow deeper into surfaces, making it harder to remove completely
• ⚠️ May cause a musty smell and health issues if left untreated
• Common in humid, poorly ventilated areas or when fabric is stored damp

🧪 Mildew

• ✅ Lighter, powdery texture
• ✅ Usually white, grey, or yellowish in colour
• ✅ Grows on the surface of fabrics or walls, and is typically easier to clean
• Often the early stage of mould growth
• Found on damp fabric, outdoor furniture, or surfaces that don’t dry quickly

Key Differences at a Glance

In Summary

Mould is usually darker, thicker, and more damaging, while mildew is lighter and easier to remove. Both thrive in moisture, so the best prevention is to keep your bean bag clean, dry, and well-ventilated.

Need help with cleaning or care? Contact our team – we’re happy to help!

Bean Bags R Us doesn’t just make bean bags - we craft comfort, style, and moments of relaxation that last a lifetime. Since 2011, we’ve been proudly serving customers across Australia and around the world with premium bean bag chairs designed for both indoor and outdoor living. Whether you're styling a backyard, decking out a resort, or upgrading your home theatre, our bean bags bring a modern, luxurious edge to any space.

We're a team of passionate designers, fabric specialists, and comfort enthusiasts dedicated to creating the perfect bean bag for every lifestyle. From humble beginnings in Queensland to becoming a trusted name in luxury soft furnishings, our journey has been driven by a single mission: to help people relax, recharge, and reconnect - with style.

What sets us apart? First, our quality. Every product is designed in Australia using the highest-grade materials, including durable outdoor fabrics, premium stitching, and weather-resistant finishes. We don’t compromise on craftsmanship, which is why our bean bags are trusted by 5-star resorts, boutique hotels, and interior designers worldwide.

Second, our range. With over 300 styles, colours, and fabrics to choose from, we offer one of the most extensive bean bag collections on the market. From giant loungers and modular sofas to poolside recliners and kids’ bean bags, we’ve got something for everyone - because we believe comfort should never be one-size-fits-all.

Third, our service. We’ve built a reputation for being approachable, helpful, and committed to customer satisfaction. Whether you're ordering a single chair or furnishing an entire venue, our team is here to support you every step of the way. We offer fast shipping, clear communication, and honest advice - no pushy sales, no fluff.

We’re also constantly evolving. Over the years, we’ve expanded into international markets, launched eco-conscious fabric options, and integrated advanced testing standards - like light fastness and UV resistance - to ensure our products look great and last, even in the harshest environments.

But perhaps the thing we’re most proud of? Our community. From parents creating cozy nooks for story time, to hotels offering guests a luxury poolside experience, to customers who’ve come back time and time again - we’re incredibly grateful to be part of your spaces and stories.

So if you're wondering who we are - this is us. A homegrown Aussie business that’s all about comfort, design, and doing things right. We believe the best seat in the house shouldn’t be a chair - it should be a bean bag.

Yes - when used correctly, bean bags can offer several health benefits, particularly in terms of comfort, posture support, and stress relief.

Here’s how:

1. Ergonomic Support

Unlike rigid chairs, bean bags mould to your body’s shape, helping to distribute weight evenly and reduce pressure on joints and muscles. This can be especially beneficial for people who suffer from:

• Back pain

• Sciatica

• Neck and shoulder tension

• Joint stiffness

By allowing the spine to align more naturally, bean bags can promote better posture — especially when used as an alternative to low-quality or unsupportive seating.

2. Relaxation and Stress Reduction

Sinking into a soft, supportive bean bag can help your body relax more deeply, lowering stress levels and encouraging a sense of calm. This makes bean bags great for reading, meditating, watching movies, or simply taking a break from a hectic day.

3. Movement and Flexibility

Unlike traditional furniture, bean bags are lightweight and easy to move, allowing you to switch up your seating position or environment frequently — something that’s recommended to prevent sedentary strain or stiffness from staying in one position too long.

4. Suitable for All Ages

From toddlers to seniors, people of all ages can benefit from bean bag seating. We offer a range of sizes and shapes to support different needs — whether it’s a cozy reading nook for kids or a full-body lounger for adults looking to stretch out and unwind.

What to Keep in Mind

While bean bags are supportive and versatile, they shouldn’t replace structured seating 100% of the time — especially for extended work or study sessions. For optimal health, we recommend:

• Choosing the right size and shape for your body

• Using a firm, high-quality filling that offers enough support

• Pairing bean bag use with regular movement and posture changes

In Summary

Yes — bean bags can be good for your health when used thoughtfully. They promote natural posture, reduce muscle strain, and help you relax — making them a stylish and comfortable addition to any space.

Have questions about which bean bag might suit your needs best? Our team is here to help!

Check out these articles on point:

Are Bean Bags Good For Your Back?

Are Bean Bags Healthy

Creating a Comfortable Work Space

How to Reduce Back Pain with Bean Bag

Improve Mobility with a Bean Bag

Improve Posture with Bean Bags

Yes - bean bags can be safe and comfortable for pregnant women when used properly. In fact, many expectant mothers find bean bags to be a supportive and soothing seating option during pregnancy.

Here’s why:

1. Flexible Support for Changing Bodies

During pregnancy, your body goes through a lot of changes — especially in the lower back, hips, and pelvis. Bean bags naturally mould to your shape, offering gentle support where it’s needed most. Unlike rigid chairs, a bean bag allows you to shift positions easily and settle into a posture that feels right for your body.

2. Pressure Relief and Comfort

The soft, contouring nature of a bean bag can relieve pressure points and reduce strain on the lower back and joints — common areas of discomfort during pregnancy. Many women find that lounging on a bean bag helps with relaxation, particularly during the later stages when traditional seating becomes less comfortable.

3. Easy to Get In and Out (With the Right Style)

Not all bean bags are the same. While oversized, slouchy styles may be harder to get out of in the third trimester, our range includes structured designs with back support and elevated seating that make sitting and standing much easier. We recommend choosing a firmer, upright model that offers stability and comfort.

4. Great for Rest, Reading & Bonding Time

Whether you’re looking for a cozy spot to read, nap, or unwind, a bean bag creates a comfortable environment for rest — and later on, it can be a wonderful place for bonding with your newborn during feeding or cuddle time.

Safety Tips for Use During Pregnancy

• Choose the right size and shape — firmer, supportive bean bags are ideal

• Place your bean bag on a stable, non-slip surface

• Use additional pillows for back or leg support if needed

• Avoid overly deep or saggy bean bags that are difficult to get up from

In Summary

Yes — bean bags can be a safe and comfortable choice for pregnant women, especially when using a supportive and well-designed style. They can help ease back pain, support changing postures, and provide a relaxing space throughout pregnancy.

As always, if you have any health concerns or mobility limitations, it’s best to check with your healthcare provider before introducing new seating.

Need help choosing a pregnancy-friendly bean bag? Get in touch — our team is happy to recommend the perfect fit.

Click here to learn more.

Absolutely not. Bean Bags R Us has a strict zero-tolerance policy when it comes to child labour.

All of our products are manufactured in reputable, ethically certified factories that meet international labour standards. These facilities are regularly audited and inspected to ensure safe working conditions, fair wages, and the complete prohibition of child labour or exploitation of any kind.

We work only with suppliers who share our values of integrity, responsibility, and human rights, and we require compliance with all relevant labour laws in their respective countries. Our partners must provide documented proof of ethical practices as part of our commitment to ethical sourcing and production.

In Summary

No — children are never involved in the making of our products. We are committed to ethical manufacturing and only work with trusted factories that uphold the highest standards of worker welfare and transparency.

If you have any further questions about our supply chain or factory certifications, please feel free to contact us. We’re always happy to share more about our commitment to responsible production.

Can I Buy in Bulk or Wholesale?

Yes – we offer bulk and wholesale purchasing options for businesses, events, and large-scale projects. Whether you're outfitting a resort, setting up a commercial venue, hosting an event, or just need a large quantity of bean bags, we’re here to help.

Who We Work With

We proudly supply to:

• Hotels & Resorts

• Schools & Universities

• Event Planners & Marketing Agencies

• Corporate Offices & Co-Working Spaces

• Retailers & Interior Designers

• Holiday Parks & Hospitality Venues

Why Buy Wholesale with Us?

• Exclusive bulk pricing and volume discounts

• Fast turnaround times and global shipping options

• Custom branding and fabric options (available on request)

• Proven commercial durability with heavy-duty fabrics and high-quality stitching

• Flexible order volumes to suit small to large projects

How to Get Started

To place a wholesale order or request a custom quote, simply contact us with the following:

• Product styles and quantities you’re interested in

• Your business or organisation details

• Delivery location and timeline

Our team will get back to you promptly with pricing, availability, and options tailored to your needs.

In Summary

Yes – bulk and wholesale bean bag orders are welcome! Whether you need 10 or 1,000 units, we’ll work with you to deliver high-quality bean bags at the best possible value.

Have questions or need assistance with a quote? Reach out to our team today – we’re ready to help.

Possibly – but time is of the essence!

Due to the high speed at which our warehouse processes, picks, and packs orders, it's not always possible to make changes once your order has been placed. However, if you contact us within an hour of placing your order, we may be able to assist – depending on the time of day and how far along your order is in the dispatch process.

What You Can Do

If you've just placed your order and need to:

• Change the colour, size, or product

• Update your shipping details

• Cancel the order altogether

Please contact us immediately via phone or email with your order number and the changes you'd like to make. The sooner we hear from you, the more likely we’ll be able to help before your order ships.

A Friendly Reminder

To avoid disappointment, we strongly encourage you to double-check your cart and ensure you’ve selected the correct items, quantities, and shipping details before checking out.

In Summary

Yes – you may be able to change your order, but only if we’re notified quickly. If you need to make a change, contact us within an hour of placing your order and we’ll do our best to help.

Have a question about your recent order? Get in touch with our team right away – we’re here to assist.

Absolutely! We offer trade discounts, bulk pricing for large orders, and proudly extend a 10% discount to armed forces personnel. In addition to these, we regularly run promotions, seasonal sales, and special offers to help you get the best value on our premium bean bags. Whether you're shopping for your home, business, or a special event, there are plenty of ways to save.

Ways to Save:

• Sign Up for Our Newsletter
  Get an instant discount on your first order and be the first to hear about upcoming sales, exclusive offers, and new product launches.

• Shop Our Sale Section
  We often feature discounted items, discontinued lines, and limited-time deals in our Sale section – check back regularly!

• Bulk & Wholesale Discounts
  If you're buying in bulk for an event, business, or venue, we offer volume-based pricing. Visit our Wholesale page or contact us for a custom quote.

• Seasonal Promotions
  Look out for special promotions during major holidays, events, or clearance periods.

A Quick Note

We aim to keep our pricing competitive all year round, reflecting the quality materials and craftsmanship that go into every Bean Bags R Us product. While we may not price match or offer haggling-style discounts, we do our best to deliver value through excellent design, long-lasting products, and customer care.

In Summary

Yes – discounts are available through our newsletter, seasonal promotions, and bulk orders. Sign up or get in touch to see what offers are currently available.

Need help applying a discount code or checking for current promotions? Our friendly team is here to assist!

Yes – you can include a gift message with your order!

During checkout, simply enter your message in the comments section, and we’ll do our best to include it with the delivery. It’s a great way to add a personal touch if you're sending a bean bag as a gift for a birthday, holiday, or special occasion.

Please note:

• Gift messages are typically printed on a plain packing slip or included as a handwritten note, depending on the order.

• We do not include pricing or invoices in gift orders by default.

In Summary

Yes – just add your gift message in the comments section at checkout, and we’ll make sure your thoughtful note is included with the order.

Have a special request? Feel free to reach out and we’ll do our best to help!

Yes – you’re welcome to place an order by email or over the phone.

If you prefer not to order online, our team is happy to assist you directly. Whether you have questions about a product, need help choosing the right style, or want to place a bulk or custom order, we’re here to help.

How to Order:

• By Phone: Call us during business hours and one of our friendly team members will guide you through the process and take your order securely.

• By Email: Simply email us with the items you’d like to order, along with your delivery details. We’ll confirm availability, send an invoice, and arrange payment.

Please note:
For security reasons, we do not recommend sending credit card information via email. Our team will provide a secure payment link or alternative payment method.

In Summary

Yes – you can order by phone or email. Just get in touch with our team and we’ll make the process easy and personal.

Need help placing your order? Call us at 1800 888 911 – we’re always happy to assist!

Unfortunately, pick-up is not available from our distribution facility.

For safety and logistical reasons, our warehouse does not permit public access or customer collections. However, we offer fast and convenient delivery options to get your order to you as quickly as possible.

Fast Delivery Options:

• Same-Day Delivery – Available in select Sydney metro areas (conditions apply)

• Next-Day Delivery – Available Australia-wide for most orders placed before the cut-off time

• Trackable Courier Service – Every order is shipped with tracking for your peace of mind

In Summary

No – pick-up is not permitted, but we offer same-day delivery in Sydney and next-day delivery across Australia to ensure you receive your order quickly and hassle-free.

Simply contact our team – we're here to assist.

No – only one discount code can be used per order.

Our system only allows the application of a single promotional code or discount at checkout. This includes welcome offers, sale codes, and other promotional discounts.

What You Can Do:

• Choose the best available discount for your order

• Keep an eye out for sitewide promotions, which are automatically applied and may offer greater savings than individual codes

• Subscribe to our newsletter to receive exclusive offers and early access to sales

In Summary

No – multiple discount codes can’t be combined. Only one code can be used per order, so choose the one that offers the best value for your purchase.

Need help applying a code? Simply contact our team – we're happy to assist!

Do You Use Sunbrella® Fabric?

No – we do not currently use Sunbrella® brand fabric in our bean bags.

However, many of our outdoor bean bags are made with comparable high-performance fabrics, including solution-dyed acrylics, olefin, and PU-coated polyester. These materials are specifically chosen for their durability, UV resistance, water repellency, and fade-resistant properties — making them ideal for outdoor use in harsh Australian conditions.

Why We Use Alternative Outdoor Fabrics:

• Comparable quality and performance to Sunbrella®
• UV-stable, mildew-resistant, and easy to clean
• Designed to withstand poolside, patio, and outdoor environments
• Available in a wide range of colours and textures

We carefully select fabrics that meet or exceed industry standards for outdoor furnishings, ensuring our products deliver the comfort and longevity you expect.

In Summary

No – we don’t use Sunbrella® fabric, but we do use premium-grade outdoor materials that offer the same benefits in terms of durability, UV protection, and style.

Have questions about specific fabric types or need help choosing the best option for your space? Contact our team – we’re happy to assist!

Getting a Quote is Easy

Just contact our team with a few key details, and we’ll get back to you quickly with pricing and options tailored to your needs. Whether you’re after a bulk order, a custom design, or a commercial fit-out, we’re happy to provide a formal quote for approval.

What to Include in Your Quote Request:

• The products or styles you're interested in
• Quantities required
• Any customisation or branding needs (e.g. logos, colours)
• Your delivery address (for accurate shipping estimates)
• Your business or organisation name, if applicable

How to Request a Quote:

• Use our contact form on the website
• Email us directly with your requirements
• Start a conversation via live chat or call us

In Summary

To get a quote, simply contact us with your product details, quantity, and location. Our team will provide a personalised quote promptly.

Ready to get started? Reach out here – we’re happy to help!

We're Here to Help

We’re committed to providing excellent products and service, but if something hasn’t met your expectations, we want to hear about it. Lodging a complaint is simple, and our team will work to resolve your issue promptly and fairly.

How to Lodge a Complaint:

Contact our customer service team via:

• Email
• Live chat
• Phone
• Contact form on our website

Please include:

• Your order number
• A clear description of the issue
• Any relevant photos or documentation (if the complaint involves a product fault or damage)

What Happens Next?

• We’ll acknowledge your complaint as quickly as possible (usually within 1 business day)
• Our team will review the details and respond with a solution, which may include a repair, replacement, refund, or further investigation
• We aim to resolve all complaints professionally, fairly, and within a reasonable timeframe

In Summary

To lodge a complaint, contact our team with your order details and a description of the issue. We take all feedback seriously and are here to make things right.

Need immediate assistance? Contact us here – we’re ready to help.

Bean Bags R Us has been in business since September 2011.

We started with a simple mission: to offer unique, high-quality bean bags that weren’t available anywhere else. Since then, we've grown into a trusted brand known for durable, stylish, and versatile products used in homes, resorts, schools, and events across Australia and around the world.

In Summary

Founded in 2011, Bean Bags R Us has over a decade of experience delivering premium bean bags with comfort, quality, and customer satisfaction at the heart of everything we do.

Want to learn more about our story? Visit our About Us page.

Missing Your Order Confirmation Email?

If you haven’t received an order confirmation email, it’s usually due to a typo in the email address or the message landing in your spam or junk folder. Don’t worry – we’re here to help you track it down.

Here’s What to Do:

Check Your Spam or Junk Folder

• Look for an email from Bean Bags R Us or mrbean@beanbagsrus.com.au
• Mark it as “Not Spam” to ensure future emails go to your inbox

Double-Check the Email Address You Entered at Checkout

• A simple typo can prevent delivery of the confirmation email
• If you think you entered the wrong email, contact us and we’ll update it for you

Still Can’t Find It?

• Reach out to our team with your full name and order details (if available)
• We’ll confirm your order and resend the confirmation manually

In Summary

Didn’t receive a confirmation email? Check your spam folder first. If it's not there, contact us and we’ll sort it out right away.

What to Do If an Item Is Out of Stock

We know how frustrating it can be when the item you want is unavailable, but don’t worry – we’ve got options!

🔄 1. Pre-Order Selected Products

• Some out-of-stock items are available for pre-order, meaning you can reserve yours in advance before the next shipment arrives.
• The product page will display an estimated restock or dispatch date if pre-ordering is available.

📧 2. Sign Up for Restock Notifications

• If pre-order is not available, you can register your email on the product page.
• As soon as the item is back in stock, you’ll receive an automatic notification.

📞 3. Contact Our Team

• If you're unsure about availability or need something urgently, feel free to contact us.
• We can provide ETA updates or recommend a similar in-stock alternative.

In Summary

If your item is out of stock, you may be able to pre-order it or sign up to be notified when it’s available again. Our team is happy to assist with updates or alternatives.

Still have questions? Reach out here – we’re here to help!

Why Was My Order Flagged for Review?

To ensure the safety and security of our customers, some orders may be temporarily held if flagged by our system. This helps us protect against fraud and unauthorised transactions.

What to Expect:

• You’ll receive an email notification explaining that your order has been flagged for review.
• The email will include instructions and a request for verification documents, such as proof of ID or billing confirmation.
• Once we receive and verify the requested information, your order will be processed and shipped promptly.

Why This Happens:

• To protect against unauthorised use of payment methods.
• If there are inconsistencies with billing or shipping details.
• To comply with industry-standard security protocols.

We understand this may be inconvenient, and we appreciate your cooperation. Customer privacy and data security are our top priorities, and these steps help us ensure a safe shopping experience for everyone.

In Summary

If your order is flagged as potentially fraudulent, please follow the instructions in the email and respond with the requested documents. We’ll resolve it quickly and securely.

Need help or didn’t receive the email? Contact our team here – we’re happy to assist!

Eco-Friendly Packaging

Our shipping boxes are made from recyclable cardboard.

We care about sustainability, which is why we use eco-friendly packaging wherever possible. Our cardboard boxes are:

• 100% recyclable
• Made from sustainably sourced materials
• Designed to protect your product during transit while minimising environmental impact

In Summary

All our boxes are made from recyclable cardboard – strong, sustainable, and better for the planet.

Have more questions about packaging or eco-options? Contact our team – we’re happy to help!

Sales & Support Hours

Our Sales & Support team is available Monday to Friday, from 9:00am to 4:00pm (AEST).

During these hours, we’re here to assist you with:

• Product inquiries
• Order support
• Shipping and tracking
• Returns, exchanges, and more

In Summary

Monday to Friday – 9:00am to 4:00pm AEST
(Closed on weekends and public holidays)

Need help outside of business hours? Feel free to leave us a message or email, and we’ll get back to you as soon as possible during office hours.

Your Privacy Matters

Your privacy is important to us. We collect only the personal information necessary to process your order, deliver your products, and provide a great shopping experience. We never sell or misuse your data.

Here's How We Use Your Information:

• ✅ To process your orders – including billing, shipping, and customer service
• ✅ To contact you about your purchase, delivery updates, or support inquiries
• ✅ To send updates or promotional emails – only if you’ve opted in (you can unsubscribe anytime)
• ✅ To improve our website and tailor your shopping experience

We Do Not:

• ❌ Sell your information to third parties
• ❌ Share your data with marketers or advertisers without your consent
• ❌ Store sensitive payment information (payments are processed securely through trusted third-party providers)

Your Data Is Safe With Us:

• 🔒 We use secure encryption and trusted payment gateways
• ✅ We comply with Australian Privacy Laws and GDPR (for EU customers)
• 📩 You can request, update, or delete your data at any time by contacting our support team

In Summary

We only use your personal information to process your order and support your shopping experience.
Your privacy and data security are a top priority.

Have questions about our privacy policy or need help with your data? Contact our team – we’re happy to assist!

Olefin vs. Solution-Dyed Acrylic: Outdoor Fabric Comparison

Both Olefin and Solution-Dyed Acrylic are high-performance outdoor fabrics known for their durability, fade resistance, and suitability in harsh environments. While they share many similarities, here’s how they compare:

🧵 1. Material Composition

• Olefin: Made from polypropylene (a byproduct of refining petroleum or natural gas)
• Solution-Dyed Acrylic: Made from acrylic fibres dyed during fibre creation

☀️ 2. UV & Fade Resistance

• Both fabrics offer excellent UV protection
• Solution-Dyed Acrylic is the gold standard for colourfastness, ideal for year-round sun exposure

💧 3. Water & Mildew Resistance

• Olefin: Naturally hydrophobic – dries quickly and resists moisture without extra coating
• Solution-Dyed Acrylic: Water-resistant, but may take slightly longer to dry

🛋️ 4. Feel & Texture

• Olefin: Slightly stiffer feel, though modern versions offer a softer, linen-like finish
• Solution-Dyed Acrylic: Generally softer and more upholstery-like

🌱 5. Environmental Impact

• Olefin: More eco-friendly – uses less water/energy and is fully recyclable
• Solution-Dyed Acrylic: Longer-lasting but more energy-intensive to manufacture

🧽 6. Maintenance

• Both are easy to clean
• Olefin: Naturally stain-resistant due to its chemical structure
• Solution-Dyed Acrylic: Handles tough stains well and is easy to spot-clean

📊 In Summary

Olefin is ideal for rugged use and fast drying, while Solution-Dyed Acrylic excels in softness and fade resistance, making it a premium choice for resort-quality seating.

Need help deciding which fabric suits your project or location? Contact our team – we’re happy to guide you!

Our Postal Address

Bean Bags R Us
PO BOX 417
Sanctuary Cove, QLD 4212
Australia

Please note: This is a mailing address only – we do not offer in-person pickup or store visits.

Need to return an item or send us something? Contact our team first to ensure your request is properly processed.

Payment Options

We offer a wide range of secure and convenient payment methods to suit your preference. You can pay using:

• 💳 Mastercard
• 💳 Visa
• 💳 American Express
• 📱 Apple Pay
• 📱 Google Pay
• 💸 AfterPay – Buy now, pay later in 4 easy instalments
• 💸 Zip Pay – Flexible interest-free payments
• 🏦 Bank Transfer (EFT) – Direct deposit into our account

In Summary

We accept all major credit cards, digital wallets, buy now/pay later services, and EFT bank transfers for your convenience.

Need help with a payment or invoice? Contact our team – we’re happy to assist!

The short answer: We do not recommend putting your bean bag cover in the dryer.

Here’s why:

Most of our bean bag covers are made from high-performance fabrics designed for durability, UV resistance, and water-repellency—especially those intended for outdoor use. These materials are tough, but the intense heat and tumbling action of a clothes dryer can weaken the fabric, damage zippers, or cause shrinkage. In some cases, heat exposure may also reduce the effectiveness of coatings like waterproof or stain-resistant finishes.

To protect the longevity and appearance of your bean bag, we strongly suggest the following drying method:

How to Dry Your Bean Bag Cover Safely

1. Remove all filling before washing (our covers are designed with internal liners to make this process easy).

2. After washing, gently shake off any excess water.

3. Hang the cover in a shaded, well-ventilated area away from direct sunlight.

4. Avoid pegs or clips that could leave marks—drape it evenly over a drying rack or clothesline.

Why Air Drying Is Best

• Maintains shape and structure of the fabric

• Prevents shrinking or warping

• Protects zippers, stitching, and coatings

• Extends the life of your bean bag cover

A Note on Indoor Covers

If your bean bag is made from indoor-only fabrics (like faux fur, velvet, or indoor canvas), the same rules apply. While they may feel softer, they still aren’t typically designed for tumble drying unless the care label says otherwise. Always check the care instructions on the label before cleaning or drying your cover.

In Summary

To keep your bean bag looking and feeling its best, always air dry your cover—never tumble dry.

It’s the safest, gentlest way to preserve the quality of your fabric and stitching.

If you ever have questions about caring for your specific model, our friendly support team is happy to help—just reach out! To learn more, click here.

Amalfi is suitable for ages 12+

Baby I’m a Star 60cm is suitable for ages 1 – 5 years

Baby I’m a Star 80cm is suitable for ages 5 – 12 years

Baby I’m a Star chair is suitable for ages 2 – 5 years

Bella Velvet 104cm is suitable for ages 15+

Bella Velvet 112cm is suitable for ages 18+

Bella Velvet ottoman is suitable for ages 15+

Bermuda requires is suitable for ages 15+

Big Bob is suitable for ages 18+

Big Boppa is suitable for ages 18+

Billy the Kid is suitable for ages 2 – 6 years

Brooklyn Armless Chair is suitable for ages 18+

Brooklyn Corner Chair is suitable for ages 18+

Brooklyn Square Ottoman is suitable for ages 18+

Brooklyn Round Ottoman is suitable for ages 18+

Cabo is suitable for ages 5+

Cayman is suitable for ages 18+

Coco 60cm is suitable for ages 1 – 5 years

Coco 80cm is suitable for ages 5 – 12 years

Coco 96cm is suitable for ages 12 – 18 years

Coco 104cm is suitable for ages 15+

Coco 112cm is suitable for ages 18+

Coco Chair is suitable for ages 2 – 5 years

Cocoon is suitable for ages 15+

Copacabana is suitable for ages 18+

Copacabana ottoman is suitable for ages 18+

Costa pool is suitable for ages 18+

Costa Premium is suitable for ages 18+

Freaky Cousin is suitable for ages 5 – 12 years

Hayman is suitable for ages 18+

Positano 96cm is suitable for ages 12 – 18 years

Kids Positano is suitable for ages 12 – 18 years

Positano 120cm is suitable for ages 18+

Malibu is suitable for ages 18+

Media Lounge is suitable for ages 15+

Merlin is suitable for ages 15+

Noah is suitable for all ages

Portsea is suitable for ages 15+

Portsea premium is suitable for ages 15+

Raffa is suitable for all ages

Round Outdoor Ottoman is suitable for all ages

Teeny Bob Chair is suitable for ages 12+

The Ultimate large dog bed is suitable for all ages

The large Ultimate dog bed is suitable for all ages

Our bean bags are designed to be durable and pet-friendly, but no bean bag is completely “dog proof.” That said, many of our customers use our bean bags for their furry friends—and with the right care and product choice, they can hold up very well.

Here’s What Makes Our Bean Bags Pet-Friendly:

• Tough, high-quality fabrics — Many of our covers are made from heavy-duty materials like solution-dyed acrylic and outdoor-grade polyester, which are more resistant to scratching, chewing, and general wear and tear.

• Double stitching and reinforced seams — Helps prevent damage from digging paws and rough play.

• Removable, washable covers — Accidents happen! Our removable covers make cleanup a breeze and help keep your bean bag fresh.

• Water-resistant and stain-resistant options — Great for both indoor and outdoor use, especially for pets who like to bring the outdoors inside.

Things to Keep in Mind

While our bean bags are built to last, no fabric is entirely immune to a determined chewer or scratch-happy pup. If your dog is known for destructive behaviour, we recommend supervising them when they’re using the bean bag or opting for a tougher pet-specific bed.

Also, keep in mind that sharp claws may still cause wear over time, especially on indoor fabrics like velvet or faux fur. For the most dog-resistant options, look at our outdoor or commercial-grade fabrics — they’re the best bet for homes with active pets.

In Summary

Our bean bags are pet-friendly and made from durable materials, but they’re not entirely dog proof. With the right fabric and a bit of care, they can definitely withstand everyday use from your four-legged friends.

Need help choosing the best bean bag for a pet-friendly home? Our team is happy to recommend the most durable styles for life with dogs!

How to Stop Dogs Chewing their beds

Like all soft furnishings, bean bags can pose a fire risk if exposed to open flame or extreme heat. However, at Bean Bags R Us, we take fire safety seriously and use materials that meet or exceed safety standards wherever possible.

Here’s What You Need to Know:

Clothing, carpets, curtains, and furniture — including bean bags — can all contribute to fire hazards in the home. But you can minimise the risk by choosing products that are made with fire-conscious materials and comply with federal, state, and local fire regulations.

Our outdoor range of bean bags is made from polyester, solution-dyed acrylic, and olefin fabrics — all of which are non-flammable and tested for safety. These materials comply with Australian Standard AS3744.1-1998, offering a higher level of protection compared to standard fabrics.

Check Product Specifications

Each of our products has its own set of materials and safety features. You can find detailed information about fire safety and fabric composition under the Product Specification tab on each product page.

For added peace of mind:

• Avoid placing bean bags near open flames, heaters, or heat sources

• Always follow care and safety instructions provided

• Choose outdoor-grade fabrics for added durability and flame resistance

In Summary

Yes — many of our bean bags, especially those in our outdoor range, are made with non-flammable materials that comply with fire safety standards. While no fabric is entirely fireproof, you can reduce risk by choosing high-quality, certified materials and using your bean bag responsibly.

Still have questions about fire safety or compliance? Our team is happy to help you choose the safest option for your space.

At Bean Bags R Us, we’re committed to reducing our environmental impact and creating products that are built to last. While not all components of a bean bag are fully recyclable, we make every effort to use environmentally conscious materials and responsible manufacturing practices wherever possible.

Here’s What We’re Doing to Be More Eco-Friendly:

• Durable, long-lasting materials – Our bean bags are designed for longevity, which helps reduce waste over time. High-quality construction means you won’t need to replace them as often as cheaper alternatives.

• Solution-dyed acrylics and olefin fabrics – Many of our outdoor products use fabrics that are not only UV-resistant and non-toxic, but also produced using more sustainable, low-water dyeing processes.

• Minimal packaging – We aim to reduce unnecessary plastics and packaging materials in our shipping processes.

• Reusable & replaceable components – Most of our covers are removable and replaceable, allowing customers to refresh their bean bag without discarding the entire product.

Are They Recyclable?

While some parts of a bean bag — like fabric and polystyrene filling — can technically be recycled, it depends on local recycling capabilities. Expanded polystyrene (EPS), commonly used as bean bag fill, can be recycled, but often requires specialist facilities.

If you’re looking to dispose of or repurpose a bean bag:

• Contact your local council or recycling centre to check EPS recycling options

• Consider reusing the filling in other cushions, craft projects, or as packing material

• Our removable covers can often be donated or repurposed

In Summary

Our bean bags are designed with durability and sustainability in mind, using quality materials and responsible manufacturing practices. While they aren’t fully recyclable in all areas, we’re continuously looking for ways to improve our environmental impact.

Have more questions about eco-friendly options or recycling tips? Get in touch — we’re here to help.

Click here to learn more.

Yes – our bean bags are designed with safety as a top priority. At Bean Bags R Us, we follow strict safety standards to ensure our products are safe for people of all ages, including children.

Here’s How We Prioritise Safety:

• Child-Safe Zippers – All our bean bags feature child-resistant safety zippers without pull tags, in compliance with Australian safety standard AS/NZS 8124.1. This prevents young children from accessing the filling inside the bag.

• Durable Stitching & Quality Construction – Our bean bags are made with reinforced stitching and premium materials to reduce the risk of tearing, leaking, or bursting – even with regular use.

• Non-Toxic Materials – We use fabrics and components that are free from harmful chemicals like lead or formaldehyde, ensuring our products are safe for skin contact and everyday use.

• Compliant Fillings – Our polystyrene bead filling is lightweight and comfortable, and should always be stored and handled safely. We recommend keeping bags sealed and away from young children during filling or refilling.

• Clear Safety Instructions – Every product comes with easy-to-follow safety and care guidelines to ensure proper usage and maintenance.

A Note on Usage

As with any furniture item, supervision is always recommended for young children. Bean bags should be placed on a flat, stable surface and kept away from heat sources, sharp objects, or open flames.

In Summary

Yes – our bean bags are safe when used as intended. They are built to meet strict safety standards and designed with features that protect your family, including child-safe zippers, non-toxic materials, and high-quality craftsmanship.

If you have any concerns or questions about a specific product’s safety features, feel free to contact our team. We're happy to help.

Check out these articles for additional detail:

ACCC Reviews Bean Bag Safety Laws

How to Open a Bean Bag Zipper Safely

9 Bean Bag Chair Safety Tips to Follow

Yes – many of our bean bags are water resistant, especially those in our outdoor range. They're designed to handle splashes, spills, and light rain, making them perfect for poolside lounging, patios, and outdoor living.

Water Resistance by Fabric Type

• Outdoor Fabrics (Polyester, Solution-Dyed Acrylic, Olefin)
  These materials are designed to repel water and dry quickly. They're also resistant to mildew, fading, and UV exposure. While they can handle moisture, we always recommend storing them in a dry, covered area when not in use to extend their lifespan.

• Indoor Fabrics (Cotton, Velvet, Faux Fur, etc.)
  These materials are not water resistant and should be kept indoors, away from moisture or spills. If exposed to water, they can absorb liquid and may be harder to clean or dry quickly.

What Water Resistant Means

Water resistant doesn’t mean waterproof. Our outdoor bean bags will withstand everyday splashes, light rain, or damp towels after a swim, but they shouldn’t be left in heavy rain or fully submerged. To keep your bean bag looking its best:

• Wipe off spills promptly

• Store it undercover when not in use

• Avoid soaking or hosing it down

In Summary

Yes – many of our bean bags, particularly those designed for outdoor use, are made from water-resistant fabrics. They’re great for casual outdoor living but should still be cared for properly to maintain performance and appearance.

Need help choosing a water-resistant style? Check the Product Specification tab on each product page or contact our team – we’re happy to help!

Yes – many of our bean bags, especially those in our outdoor collection, are UV and fade resistant. They’re designed to withstand the harsh Australian sun and maintain their colour and integrity over time.

Built for Outdoor Durability

We use high-performance fabrics such as:

• Solution-Dyed Acrylic

• Olefin

• Outdoor-Grade Polyester

These materials are specifically engineered to resist UV damage and colour fading. Solution-dyed fabrics, for example, are dyed before the fibres are woven, ensuring the colour is locked in at a molecular level. This results in superior fade resistance compared to traditionally dyed fabrics.

Why UV Resistance Matters

If you’re using your bean bag outdoors — by the pool, on the patio, or at the beach — exposure to sunlight can quickly degrade ordinary fabrics. Our UV-resistant bean bags:

• Retain their colour longer

• Resist fabric weakening and breakdown

• Provide better value and longevity

Tips to Maximise Lifespan

While our outdoor bean bags are built tough, you can extend their life even further by:

• Storing them in a shaded or covered area when not in use

• Using protective covers during long periods of harsh sun exposure

• Cleaning them regularly to prevent surface build-up that can attract UV damage

In Summary

Yes – our outdoor bean bags are made from UV and fade-resistant fabrics designed to stand up to sun exposure and retain their good looks for years. They're ideal for use around pools, decks, gardens, and other sunny spaces.

Check the Product Specification tab on each product page for details on UV resistance, or reach out to our team for personalised recommendations.

Many of our bean bags can be customised with your logo or branding, but not all styles are suitable.

We offer custom printing and branding options on a wide range of our products, especially those made with outdoor-grade polyester or olefin fabrics. These materials provide a durable surface for applying logos, making them ideal for:

• Events & festivals

• Outdoor cinemas

• Resorts & hotels

• Schools & corporate promotions

⚠️ Customisation Limitations:

• Some indoor fabrics (like faux suede, cotton, or denim) are not suitable for logo printing due to texture or cleaning requirements

• Several bean bag models are not structurally suitable for printing, including:

  • Big Bob

  • Teeny Bob

  • Billy the Kid

  • Teddy Chair

  • Big Boss Chair

  • Malibu

• These styles have rounded, soft, or irregular shapes that do not allow for effective logo application

How It Works:

1. Let us know which product(s) you’re interested in

2. Send us your logo or artwork file

3. Our team will confirm compatibility and provide a mock-up and quote

4. We’ll take care of the rest – including production and delivery

In Summary

Most of our outdoor and commercial-grade bean bags can be branded with your logo, but some styles—such as Big Bob, Teeny Bob, Billy the Kid, Teddy Chair, Big Boss Chair, and Malibu—are not suitable due to their structure.

Want to find out which styles work best for your branding? Contact our team – we’re happy to help!

We do not recommend ironing your bean bag cover.

Most of our covers are made from high-performance fabrics such as polyester, solution-dyed acrylic, or olefin, which are specifically designed to be low-maintenance and resistant to wrinkling. These materials can be damaged by direct heat, and ironing may cause melting, warping, or loss of protective coatings like UV or water resistance.

What to Do Instead

If your cover has slight creases or wrinkles:

• Hang it up and let gravity do the work

• Use a hand steamer on a low setting, keeping it a safe distance from the fabric

• For outdoor covers, laying them in the sun briefly can help relax the fabric naturally

In Summary

No – ironing is not recommended for bean bag covers, as high heat can damage the fabric. Instead, use gentle steaming or hanging methods to smooth out any wrinkles.

Still have questions about fabric care? Check the Product Specification tab or contact our team — we’re happy to help!

We do not recommend leaving your bean bag outside when not in use.

While many of our outdoor bean bags are made with durable, weather-resistant fabrics like polyester, solution-dyed acrylic, and olefin, prolonged exposure to the elements can still cause damage over time. Atmospheric influences such as UV rays, moisture, dirt, and pollutants can rapidly degrade any fabric, even those designed for outdoor use.

Best Practice for Outdoor Use

To keep your bean bag looking great and lasting longer:

• Use it outdoors, but store it indoors or in a sheltered area when not in use

• Avoid leaving it in direct sunlight, rain, or dew for extended periods

• Wipe down and air dry regularly to prevent mould and staining

For added protection, consider using a waterproof storage box, furniture cover, or keeping it under a patio or awning.

In Summary

No – we don’t recommend leaving your bean bag outside permanently. Even outdoor fabrics will degrade if exposed to harsh weather, UV rays, and airborne pollutants over time. For best results, store your bean bag in a dry, protected space when not in use.

Need tips on storage or care? Our team is always here to help!

Yes – our pool bean bags are designed for use in both chlorinated and salt water.

They're made with marine-grade, water-resistant materials that are durable, quick-drying, and resistant to fading, mould, and mildew. Whether you’re lounging in a backyard pool or at the beach, our pool bean bags are built to handle wet environments with ease.

Important Care Tips:

To get the best performance and longevity from your pool bean bag:

• Rinse with fresh water after use in chlorinated or salt water to prevent chemical or salt build-up

• Air dry completely in a shaded, well-ventilated area before storing

• Avoid dragging it across rough surfaces that may cause abrasion

• Store in a dry place when not in use to extend the life of the fabric and filling

In Summary

Yes – our pool bean bags are safe for use in chlorinated and salt water. Just be sure to rinse and dry them properly after each use to keep them looking and performing their best.

Have more questions about care or pool-safe styles? Simply contact our team – we're here to help!

Read more about how chlorine affects fabric.

Yes – many of our bean bag covers are washable, but the method depends on the fabric. Please refer to the care guidelines below for specific materials used across our range.

Fabric-Specific Washing Instructions:

Cotton Twill
Featured on our Coco Cotton bean bag covers.

• Can be machine washed or hand washed
• Includes a washing bag for easy removal of beads
• Wash with cold or lukewarm water and mild detergent

Faux Suede
Found on our Cocoon Suede bean bag.

• Can be machine washed, hand washed, or dry cleaned
• Use gentle cycle and avoid high heat

Linen and Denim
Used on products like the Funky Chair and Cuba Denim.

• Machine washable or hand washable
• Use cold water and mild detergent
• Avoid tumble drying to prevent shrinkage

PU-Coated Polyester
Used in models like the Merlin and Big Boppa.

• Can be spot cleaned, hand washed, or machine washed
• Turn inside out and use a gentle cycle with cold water

Olefin (Outdoor Fabric)
Featured in popular outdoor styles like the Copacabana Chair.

• Must be hand washed only
• Do not expose to heat – always air dry
• View full Olefin care instructions

Additional Care Notes:

• Always remove the inner liner and filling before washing the cover
• Follow specific care labels found on the product, packaging, or product page
• For tougher stains or deep cleaning, see our Cleaning & Care Guide
• Never use bleach or harsh chemicals, as they may damage the fabric or coatings

In Summary

Yes – your bean bag cover can be washed, depending on the fabric. Check the care label and follow the washing guidelines to keep your bean bag clean, fresh, and long-lasting.

Still unsure about how to clean your specific model? Simply contact our team – we’re happy to help!

Need Help Choosing the Right Fabric?

Yes – we’re here to help you choose the perfect fabric based on how and where you’ll be using your bean bag. We offer a variety of high-quality materials, each with its own benefits for indoor, outdoor, or commercial use.

Quick Material Guide:

🏡 Indoor Use

• Cotton Twill / Denim / Linen
  Soft and breathable
  Great for bedrooms, living rooms, and casual spaces
  Machine washable and ideal for home comfort
• Faux Suede
  Soft and plush
  Stylish and cosy – perfect for lounges and media rooms
  Easy to clean and luxurious to touch

🌞 Outdoor Use

• Olefin
  Highly UV resistant, water-repellent, and quick-drying
  Best for poolside, patios, and sunny areas
  Mould and mildew resistant – top choice for durability
• Solution-Dyed Acrylic
  Premium outdoor fabric with excellent fade resistance
  Soft yet durable – ideal for resorts or designer spaces
  Resistant to chlorine and salt water
• PU-Coated Polyester
  Water-resistant and easy to clean
  Lightweight and durable
  Great for everyday outdoor use

🐾 Pets & Kids

• Choose durable, washable fabrics like polyester or olefin
• Consider a removable liner for easy cleaning and maintenance

Need a Closer Look?

We offer fabric samples so you can see and feel the materials before you commit. Just contact us here and we’ll send samples your way.

In Summary

Not sure what to choose? Let us help! The right material depends on your lifestyle, usage, and environment. From soft indoor fabrics to rugged outdoor options, we’ve got something for everyone.

Still unsure? Contact our team – we’ll match you with the perfect fabric for your space.

Is Olefin Environmentally Friendly?

Yes – olefin is considered one of the more environmentally friendly synthetic fabrics available today. It’s a smart choice for both outdoor durability and sustainability.

🌿 Why Olefin Is Eco-Friendly:

♻️ Made from Waste

Olefin is made from polypropylene, a byproduct of petroleum refining that would otherwise go to waste. This repurposing of material gives it a low environmental impact in production.

🌱 Energy-Efficient Manufacturing

The production of olefin requires less water and energy compared to natural fibres or other synthetics. It generates minimal waste and emissions, making it a cleaner option.

🧼 Low Maintenance

Olefin is stain-resistant, fast-drying, and easy to clean with just mild soap and water. This reduces the need for harsh chemical cleaners, which can be harmful to the environment.

🔄 Recyclable

Olefin is fully recyclable, and in many cases can be remelted and reused. It’s also non-toxic and does not release harmful substances during use or disposal.

In Summary

Yes – olefin is an environmentally friendly fabric that’s made from repurposed materials, uses low-impact manufacturing, and is durable, recyclable, and easy to maintain.

Want to learn more about our eco-conscious fabric options? Contact our team – we’re happy to help!

Do You Use Real Fur?

No – we do not use real animal fur in any of our products.

All of our fur-style bean bags and accessories are made using high-quality faux fur (synthetic materials) designed to replicate the look and feel of real fur—without harming animals.

About Our Faux Fur:

• Made from synthetic fibres such as polyester or acrylic
• Designed to be soft, warm, and luxurious
• Cruelty-free and vegan-friendly
• Easy to clean and maintain

We’re proud to offer stylish, comfortable products that are both animal-friendly and ethically made.

In Summary

No – we never use real fur. All of our fur-style products are made from premium faux fur to ensure comfort, style, and animal welfare.

Have questions about specific materials? Contact our team – we’re happy to help!

Do You Use Real Lambswool?

Yes – our lambswool products are made from genuine, natural lambswool.

We use authentic, high-quality lambswool in select products for its softness, warmth, and luxurious feel. Lambswool is prized for being lightweight, breathable, and incredibly soft, making it a premium natural fibre choice.

Ethically Sourced:

• Our lambswool is ethically sourced from reputable suppliers
• We work with manufacturers that follow strict animal welfare standards
• All lambswool used meets industry standards for responsible sourcing and sustainability

Care Note:

Because it’s a natural material, lambswool requires gentle cleaning and proper care to preserve its texture and lifespan.

In Summary

Yes – we use real, ethically sourced lambswool in select products, offering natural comfort, warmth, and quality you can feel.

Have questions about lambswool care or sourcing? Contact our team – we’re happy to help!

Do You Use Real Suede?

No – our suede products are made from high-quality faux suede, not real animal hide.

We use synthetic suede (also known as microfiber or faux suede) to offer the same soft, velvety feel and luxurious look of real suede—without the use of animal products.

Benefits of Faux Suede:

• Cruelty-free and vegan-friendly
• Durable and easy to clean
• Resistant to stains and water compared to real suede
• More affordable and environmentally conscious

Our faux suede is carefully selected to provide a premium texture and finish while remaining practical for everyday use in homes, offices, and commercial spaces.

In Summary

No – we do not use real suede. All our suede-style products are made from premium faux suede that is soft, stylish, and animal-friendly.

Have questions about fabric care or materials? Contact our team – we’re happy to help!

Best Bean Bags for Shorter People

If you're on the shorter side, comfort and support are key – and not all bean bags are created equal. The best bean bags for not-so-tall people are those that offer the right depth, height, and back support without overwhelming your frame.

Top Picks for Petite Comfort:

• ✅ Merlin Bean Bag Chair
  • Compact and structured design
  • Great for reading, gaming, or relaxing
  • Easy to get in and out of – no sinking too low!
• ✅ Cuba Bean Bag Chair
  • Stylish and supportive
  • Lower to the ground, with just the right seat depth for shorter legs
  • Perfect for home offices, kids’ rooms, or casual lounges
• ✅ Cocoon Cotton or Suede
  • Plush and mouldable for total-body comfort
  • Conforms to your shape while still providing support
  • Popular for both kids and smaller adults
• ✅ Coco and Kids Coco Range
  • Great for teenagers, smaller adults, or those who prefer a snug fit
  • Lightweight and easy to move from room to room

What to Look For:

• Height and width: You want a bean bag that supports your back without being too deep
• Structured vs. soft styles: If you prefer more upright support, choose structured chairs like the Merlin or Cuba
• Versatility: Some styles can double as loungers or compact chairs depending on how you position them

In Summary

For not-so-tall people, we recommend bean bags with lower profiles, moderate depth, and supportive structure. Styles like the Merlin, Cuba, and Cocoon offer ideal comfort without compromising posture or ease of use.

Need help choosing the perfect fit? Contact our team – we’re happy to guide you!

Bean Bag Materials & Fabric Guide

Our bean bags are made from premium, high-performance fabrics designed for durability, comfort, and style – whether you're using them indoors or outdoors.

🏖️ Outdoor & Multipurpose Bean Bags

Our outdoor and all-purpose designs – including the Merlin, Hayman, Freaky Cousin, Media Lounge, and Cayman – are made from:

• 1680D Polyester – Up to 4x thicker than standard fabrics, offering outstanding strength and longevity
• PU (Polyurethane) Coating – Delivers high-level water resistance and easy cleaning
• Solution-Dyed Acrylic & Olefin – Found in our premium outdoor ranges, these materials are UV-stable, mould-resistant, and fade-resistant, ideal for prolonged outdoor use

These fabrics are superior to the 420D polyester, nylon, or lighter materials used by many competitors.

All outdoor styles are available in a range of 12 vibrant, fade-resistant colours to brighten any space with durability and flair.

🛋️ Indoor Fabrics

Depending on the style, our indoor bean bags may be made from:

• Cotton Twill – Soft, breathable, and machine washable
• Faux Suede – Plush and luxurious, with easy-care properties
• Linen & Denim – Natural textures with relaxed appeal, perfect for lounge spaces

Each fabric is chosen for its comfort, resilience, and suitability for specific environments.

In Summary

Our bean bags are made from top-quality materials like heavy-duty 1680D polyester, solution-dyed acrylic, olefin, cotton, suede, and denim – all selected for performance, comfort, and longevity.

Still not sure which fabric is right for you? Contact our team – we’d love to help!

🎮 Top Bean Bags for Gaming

For long gaming sessions, comfort and support are key. The best bean bags for gaming offer ergonomic shape, back support, and flexibility — all without compromising on style. Whether you're deep into a console marathon, streaming, or casually lounging, we’ve got the perfect setup for you.

• ✅ Merlin Bean Bag Chair
  Ergonomic design with high back and side support
  Ideal for console or PC gaming
  Lightweight and easy to move between rooms
  Great posture support for long hours
• ✅ Media Lounge
  Spacious and reclined — perfect for chill, lounge-style gaming
  Great for multiplayer setups or watching streams
  Deep seating with soft contours
• ✅ Cuba Bean Bag Chair
  Compact and stylish with structured seating
  Ideal for smaller gaming spaces or hybrid work/play areas
  Pairs well with desks and low tables
• ✅ Freaky Cousin
  Versatile and fun – perfect for flexible seating styles
  Great for casual or handheld gaming
  Indoor/outdoor design with durable, fade-resistant fabric
• ✅ Bermuda Bean Bag
  Low-slung, ultra-relaxed seating — perfect for immersive gaming
  Cradles your body for a laid-back, enveloping feel
  Great for large spaces or casual group setups
  Available in outdoor-friendly fabrics for versatility

🧼 Gamer-Approved Features:

• Durable, spill-resistant fabrics – perfect for drinks and snacks
• Supportive but flexible to fit your preferred play style
• Portable and lightweight for easy rearranging

In Summary

Top picks for gamers include the Merlin, Media Lounge, Cuba, Freaky Cousin, and Bermuda. Whether you like to sit upright or sink in and sprawl, we’ve got the perfect bean bag to match your play style.
Need help finding the right fit for your space? Contact our team – we’re happy to help!

Top Bean Bags for Marine Use

Looking for a bag that can handle moisture, salt air, sun exposure, and movement? Our marine-friendly bean bags are made with high-performance outdoor fabrics and durable construction built to withstand the elements.

• ✅ Copacabana Bean Bag
  Made from UV-stable, water-resistant Olefin fabric
  Resists salt, chlorine, mildew, and fading
  Stylish, lightweight, and quick-drying – ideal for deck lounges and open-air seating
  Includes drain vents to prevent water buildup
• ✅ Bermuda Bean Bag
  Low-profile, laid-back shape ideal for relaxing on the deck or bow
  Built with marine-grade outdoor fabric that dries fast and resists fading
  Lightweight and easy to store or reposition when underway
• ✅ Hayman Bean Bag
  High-backed design offers extra comfort and wind-resistant support
  Crafted with heavy-duty 1680D polyester with PU coating for water and UV resistance
  Popular with luxury resorts and marine clients alike
• ✅ Cayman Lounger
  Ideal for sunbathing, reading, or lounging dockside
  Designed to handle wet swimsuits, saltwater spray, and full sun exposure
  Mould and mildew resistant, with reinforced stitching

Key Features for Marine Use:

• UV & fade-resistant fabric (Olefin, Solution-Dyed Acrylic, or 1680D Polyester)
• Water-repellent or quick-dry construction
• Drainage eyelets or mesh panels to release water
• Lightweight yet durable for easy stowage and repositioning
• Resistant to mould, mildew, salt, and chlorine

In Summary

The Copacabana, Bermuda, Hayman, and Cayman models are perfect for marine use, offering weatherproof performance, comfort, and long-term durability in harsh marine environments.
Need help outfitting your boat or dock? Contact our team – we’ll recommend the perfect marine-grade bean bags for your needs!

🎬 Top Bean Bags for Outdoor Cinema Use

Outdoor cinemas call for bean bags that are weather-resistant, comfortable, easy to clean, and highly durable. Whether you're running a public event, a pop-up movie night, or a permanent outdoor venue, we have the perfect range of bean bags designed for comfort, style, and commercial performance.

• ✅ Freaky Cousin Bean Bag
  One of our most popular outdoor cinema choices
  Made from 1680D PU-coated polyester – tough, water-resistant, and UV-stable
  Lightweight, stackable, and easy to store or transport
  Available in 12 vibrant colours to match your brand or event theme
• ✅ Media Lounge
  Oversized and ultra-comfy – ideal for long movie sessions
  Durable and fade-resistant outdoor fabric
  Provides a reclined seating position that mimics a lounge chair
  Great for premium seating upgrades or VIP areas
• ✅ Cayman Bean Bag
  Sleek, structured design offers comfort with a bit more back support
  Perfect for mixed-age crowds or where a more upright seat is preferred
  Water and UV-resistant for all-weather use
• ✅ Bermuda Bean Bag
  Low-slung, relaxed shape ideal for sprawling out under the stars
  Stylish, simple, and easy to clean
  Great for casual open-air events and movie nights

Why They’re Perfect for Outdoor Cinemas:

• ✅ Water-resistant & UV-stable fabrics – no worries about sun or unexpected showers
• ✅ Fade-resistant colours – long-lasting vibrancy for high-traffic events
• ✅ Lightweight and portable – easy to move, store, and set up
• ✅ Commercial-grade durability – designed for public use

Need custom branding? We can print your logo or message directly onto the bean bags – perfect for festivals, sponsorships, and recurring events.

In Summary

The Freaky Cousin, Media Lounge, Cayman, and Bermuda bean bags are ideal for outdoor cinema use – comfortable, durable, and built to handle the elements.
Planning an event or need a bulk quote? Contact our team – we’re here to help you create the ultimate outdoor movie experience!

🎨 Customisation Options

We offer a wide range of customisation options to suit commercial branding, events, gifting, and special occasions. Whether you’re outfitting a resort, running a corporate promotion, or personalising a gift, we can tailor your bean bags to match your vision.

• 🖨️ Logo Printing & Branding
  Add your company name, logo, or message directly to the bean bag fabric
  Perfect for events, brand activations, resorts, outdoor cinemas, schools, and festivals
  High-quality printing with durable, long-lasting results
• 🧵 Embroidery & Personalisation
  Personalise your bean bag with a child’s name, initials, or a custom label
  Great for gifts, birthday surprises, or creating a signature piece
• 🪑 Custom Colours & Fabrics (Bulk Orders Only)
  Customise the colour, fabric type, or finish to suit your brand or setting
  Ideal for designers, decorators, and commercial clients
  Minimum order quantities may apply for fabric customisation
• 🛠️ Custom Sizes or Shapes (Commercial Projects)
  For commercial or specialised applications, we can manufacture custom sizes or shapes
  Suitable for resorts, promotional seating, and unique venue layouts

How to Request a Custom Order:

Contact our team via live chat, email, or phone
Let us know your requirements (e.g. logo file, quantity, colours, deadlines)
We’ll provide a quote, proof, and lead time estimate based on your request

In Summary

We offer logo printing, name embroidery, custom colours, sizes, and branding solutions – perfect for commercial use, events, or thoughtful personal gifts.
Have a customisation idea in mind? Contact our team – we’d love to help bring it to life!

What is Denier?

Denier (represented by the “D” in fabric specs like 1680D) is a unit of measurement that refers to the thickness and weight of the fibres used to make the fabric. It’s commonly used to indicate the strength and durability of materials like polyester or nylon.

What Does It Mean?

Denier measures the linear mass density of the fibre:

• 1 denier = the mass (in grams) of 9,000 metres of fibre
• So, 1680D polyester means the fibres used weigh 1,680 grams per 9,000 metres

Why It Matters:

• Higher denier = thicker, tougher, more durable fabric
• Lower denier = lighter, softer, and more flexible fabric
• For bean bags – especially outdoor or commercial-grade models – a higher denier like 1680D offers superior resistance to wear, water, and UV exposure

In Summary

Denier is a measure of fibre thickness – the higher the number, the stronger and more resilient the fabric. Our 1680D polyester is up to 4x thicker than standard bean bag materials, making it ideal for heavy-duty use.

Have more questions about fabric or durability? Contact our team – we’re happy to help!

Microsuede is a synthetic fabric designed to mimic the soft, luxurious feel of natural suede leather – without the high cost or animal products. It’s made from fine polyester fibres, giving it a smooth, velvety texture that’s durable, lightweight, and easy to maintain.

Key Features of Microsuede:

• Soft & Comfortable – Has a plush, suede-like feel that’s gentle against the skin
• Durable & Long-Lasting – Resistant to wear, scratches, and daily use
• Stain-Resistant – Repels most spills and is easy to spot clean
• Machine Washable – Many microsuede covers can be removed and washed at home
• Vegan-Friendly – 100% synthetic with no animal products

Why It’s Great for Bean Bags:

• Holds its shape well and resists flattening
• Stylish and modern in appearance
• Ideal for indoor environments, including lounges, bedrooms, and media rooms
• Popular in products like our Cocoon Suede Bean Bag

In Summary

Microsuede is a soft, durable, and low-maintenance fabric that offers the look and feel of real suede – perfect for indoor bean bags and everyday relaxation.

Have questions about care or availability? Contact our team – we’re happy to help!

What is Olefin?

Olefin is a premium outdoor fabric known for its durability, water resistance, and colourfastness. It’s made from polypropylene fibres, which are solution-dyed during manufacturing to create a long-lasting, vibrant, and eco-friendly fabric.

Key Benefits of Olefin:

• ✅ UV & Fade Resistant – Holds colour even in strong sunlight
• ✅ Water-Repellent – Dries quickly and resists water absorption
• ✅ Mould & Mildew Resistant – Naturally resistant to bacteria and moisture damage
• ✅ Stain Resistant & Easy to Clean – Repels dirt and is simple to spot-clean
• ✅ Eco-Friendly – Made from recycled materials and uses low-impact production
• ✅ Soft & Comfortable – Surprisingly smooth and pleasant to the touch for an outdoor fabric

Why We Use Olefin:

Olefin is used in our premium outdoor bean bags like the Copacabana and Cayman for its high performance in harsh weather conditions. It’s ideal for:

• Poolside lounges
• Patios and decks
• Resorts, schools, and public spaces
• Anywhere exposed to sun, salt, water, or heavy use

In Summary

Olefin is a high-quality, weather-resistant fabric perfect for outdoor bean bags. It’s strong, comfortable, eco-conscious, and made to handle Australia’s toughest conditions.

Want to feel the difference? Request a fabric sample or contact our team – we’re happy to help!

Top Bean Bags for Teenagers

Teens love bean bags that are stylish, comfy, and versatile – perfect for gaming, lounging, studying, or hanging out with friends. The best bean bags for teens offer the right mix of support, durability, and personal style.

• ✅ Cuba Bean Bag Chair

  • Sleek, compact, and supportive
  • Great for smaller bedrooms or study nooks
  • Structured shape makes it ideal for reading, homework, or gaming

• ✅ Freaky Cousin

  • Fun, laid-back, and ultra-versatile
  • Lightweight and easy to move from room to room
  • Comes in 12 vibrant colours – perfect for expressing personal style
  • Durable for indoor or outdoor use

• ✅ Merlin Bean Bag Chair

  • Ergonomic design with back support – ideal for long gaming sessions or Netflix binges
  • Stylish and practical, fits well in any teen’s room
  • Made with tough, water-resistant fabric – built to last

• ✅ Cocoon Bean Bag (Cotton or Suede)

  • Super soft and moulds to the body for ultimate chill-out comfort
  • Ideal for relaxing, reading, or listening to music
  • Available in indoor-friendly fabrics and on-trend colours

Why Teens Love These:

• ✅ Comfortable and supportive – for long sessions of studying or scrolling
• ✅ Cool colours and modern styles – that match their personality and space
• ✅ Durable fabrics – for everyday use, snacks, spills, and sibling battles
• ✅ Easy to move and clean

In Summary

The best bean bags for teens include the Cuba, Freaky Cousin, Merlin, and Cocoon. Whether they're gaming, chilling, or cramming for exams, these bean bags are teen-tested and parent-approved.

Not sure which one to choose? Contact our team – we’ll help you find the perfect fit!

Bean Bag Size Guide

Choosing the right size bean bag depends on who’s using it, how it will be used, and where it’s going. We offer a range of sizes to suit everyone – from toddlers to adults, even oversized options for stretching out or sharing!

📏 Size Guide

👶 Small / Kids’ Bean Bags

• Best for children up to 10 years old
• Lightweight and easy for kids to move
• Perfect for bedrooms, playrooms, or reading corners

👦👧 Medium (Teens & Smaller Adults)

• Ideal for teenagers, students, or petite adults
• Compact but still supportive
• Great for bedrooms, dorm rooms, or gaming setups

🧍 Large (Standard Adult Size)

• Our most popular size
• Full-body comfort for reading, gaming, or relaxing
• Spacious enough for most adults and growing teens

🧍‍♂️🧍‍♀️ XL / Oversized (For Adults or Shared Use)

• Extra room to stretch out or share with kids, partners, or pets
• Perfect for home cinemas, loungerooms, or outdoor chill zones
• Ultimate in comfort and spaciousness

💡 Choosing the Right Fit

Ask yourself:

• Who will be using it – kids, teens, adults, or guests?
• How will it be used – casual seating, gaming, reading, poolside lounging?
• Where will it go – do you have enough room for an XL or would a medium fit better?
• What shape do you prefer – a structured chair or relaxed lounger?

In Summary

For kids: go small. For teens & smaller adults: choose medium. For everyday adult comfort: large is ideal. For shared lounging or maximum sprawl: XL is the way to go.

Still unsure? Contact our team with your height, usage, and available space – we’ll help you find your perfect fit!

Cotton vs Polyester Bean Bag Fabrics

Cotton and polyester are two of the most common bean bag fabrics – each with its own strengths, feel, and ideal use. Choosing between them depends on how and where you’ll be using your bean bag.

🌿 Cotton

• ✅ Natural fibre – breathable, soft, and eco-friendly
• ✅ Feels cool and comfortable against the skin
• ✅ Great for indoor use – ideal for bedrooms, loungerooms, and reading nooks
• ✅ Machine washable (when removable cover is included)
• 🔻 Not water-resistant – avoid using cotton bean bags outdoors or near moisture
• 🔻 More prone to fading or wear over time if exposed to harsh conditions

💪 Polyester (PU-Coated)

• ✅ Synthetic fibre – durable, tough, and made to last
• ✅ Water-resistant – ideal for outdoor, poolside, or high-traffic use
• ✅ Easy to clean – wipeable surface and stain-resistant
• ✅ Often used in commercial settings, schools, and outdoor cinemas
• 🔻 Less breathable than cotton – may feel warmer on hot days
• 🔻 Doesn’t have the same natural texture or softness as cotton

Quick Comparison

In Summary

Cotton is soft, natural, and perfect for indoor comfort.
Polyester is durable, water-resistant, and ideal for outdoor or heavy-use settings.

Still unsure which fabric is right for you? Contact our team – we’ll help match you with the perfect fit for your lifestyle.

Returns Policy

You have 30 days from the date of delivery to request a return.

If you're not completely satisfied with your purchase, you can return eligible items for a refund or exchange, as long as they are in original, unused condition with all tags and packaging intact.

Return Eligibility:

• Items must be unused, unwashed, and in resellable condition
• All original packaging and labels must be included
• Customised, clearance, or special-order items may not be eligible for return
• Return shipping is the customer’s responsibility, unless the item is faulty or we sent the wrong product

How to Start a Return:

1. Contact our customer service team within 30 days of receiving your order
2. Provide your order number and a brief reason for the return
3. We’ll confirm your eligibility and provide return instructions

In Summary

You have 30 days from delivery to return an item. Just make sure it’s unused and in original condition. Please contact us before sending your item back.

Need help with a return? Get in touch with our team here – we're happy to assist!

Returns & Refunds Policy

BEAN BAGS R US PTY. LTD. may, at their sole discretion, provide a refund on the return of products within 30 days of the date of purchase, provided the product packaging is unopened and remains in saleable condition. You acknowledge and agree that you are liable for any postage and shipping costs associated with any return pursuant to this clause.

NO RETURNS WILL BE ACCEPTED AFTER 30 DAYS FROM DELIVERY DATE.

SALE ITEMS CANNOT BE RETURNED, EXCHANGED OR REFUNDED.

No Returns or Refunds Will Be Accepted If You:

• Change your mind or purchased a product as a gift that is not wanted;
• Decide that the size is unsuitable (product dimensions are clearly listed on each product page);
• Purchase a bean bag cover thinking it includes filling (all listings clearly state filling is not included);
• Damage the product due to lack of maintenance, abuse, or improper use as described in our warranty exclusions;
• Fail to read relevant product information prior to purchase;
• Order an incorrect product or quantity (unless due to our error);
• Open the packaging, use the product, or remove it from packaging;
• Remove the warning label, brand label, or instructions;
• Break or damage the tamper-proof seal.

Fees & Conditions

• If your return is accepted, a restocking fee of $20.00 will be deducted from your refund.
• If the package has been opened, an additional repacking fee of $20.00 will be charged.
• Shipping costs are non-refundable.

Exceptions

• We will refund you if you order a product that is out of stock or cannot be supplied within the required timeframe.
• Pre-order purchases are non-refundable as these goods are manufactured and shipped on priority.

Returns Process

Where a return is accepted, you agree to follow this process:

1. All returns must be authorised prior to being sent.
2. Mail the product (at your cost) using a trackable postal service.
3. Include a signed letter stating the reason for return and the original receipt as proof of purchase.

Delivery Times & Shipping Information

Delivery times depend on your location and the shipping method selected at checkout, but we always aim to dispatch orders as quickly as possible.

Estimated Delivery Times:

• Sydney Metro: Same-day delivery available for eligible orders
• Australia-Wide: 1–3 business days to most metro areas with express shipping
• Regional Areas: 3–7 business days, depending on your location
• International Orders: 5–15 business days, depending on destination and customs clearance

Processing Times:

• Orders are usually processed within 1 business day
• Custom or bulk orders may take longer – we’ll notify you if additional handling time is needed

Tracking Your Order:

Once your order is dispatched, you'll receive a shipping confirmation email with tracking details so you can monitor its progress in real time.

In Summary

Delivery typically takes 1–3 business days in Australia, depending on your location. Same-day and express options are available for faster service.

Need help with urgent delivery or a custom shipping request? Contact our team here – we're happy to assist!

Shipping Costs

Shipping costs vary depending on your location, order size, and the delivery method selected at checkout. We aim to offer fast and affordable delivery across Australia and internationally.

Estimated Shipping Costs:

Australia-Wide:

• Shipping starts from as low as $9.95
• Same-day delivery available in select Sydney metro areas
• Express and standard options available at checkout

International Shipping:

• Calculated at checkout based on destination, weight, and size
• All international orders are GST-free
• Customers are responsible for any import duties or local taxes

How to Check Your Shipping Cost:

1. Add your items to the cart
2. Enter your shipping address at checkout
3. Choose from available shipping options – pricing will update instantly

In Summary

Shipping costs vary by location and service. You’ll see the exact cost at checkout once you enter your delivery address.

Have a question about delivery times or bulk shipping? Contact our team – we’re happy to assist!

What If I’m Not Home for Delivery?

No problem! There are a few easy options if you won’t be home when your delivery arrives.

Here’s What You Can Do:

✅ Select ‘Authority to Leave’ at Checkout

• This allows the courier to leave your parcel in a safe place at your address without needing a signature
• Ideal if you won't be home during delivery hours
• Please ensure your chosen location is safe, sheltered, and accessible

📝 Leave a Delivery Note

• Include delivery instructions in the comments section at checkout (e.g. “Leave at front door” or “Leave behind gate”)

📦 Use a Different Address

• Consider entering a workplace or trusted neighbour’s address where someone will be available to receive the parcel

📬 Missed the Delivery?

• If no one is available and no authority to leave has been given, the courier may leave a card with instructions to reschedule delivery or collect from a nearby location (e.g. post office or depot)

In Summary

If you won’t be home, choose ‘Authority to Leave’ at checkout or provide a safe alternate address. You can also leave delivery instructions to help ensure a smooth drop-off.

Need help updating your delivery preferences? Contact our team – we’re happy to assist!

Do You Offer Express or Expedited Shipping?

Yes – we offer express shipping options and can expedite orders upon request, depending on stock availability and your location.

We understand that sometimes you need your bean bag in a hurry—whether it’s for an event, a gift, or just because you can’t wait to relax!

🚚 How to Expedite Your Order:

• Select Express Shipping at checkout for faster delivery
• Contact our team immediately after placing your order to request prioritised processing
• Same-day delivery may be available for Sydney metro customers (conditions apply)

📦 Things to Keep in Mind:

• Most orders are dispatched within 1 business day
• Expedited delivery options depend on stock availability and courier services to your area
• Orders placed after hours, on weekends, or public holidays will be processed the next business day

In Summary

Yes – expedited shipping is available! Choose express at checkout or contact us directly for urgent requests. We’ll do everything we can to get your order to you as quickly as possible.

Need it in a hurry? Contact our team here – we’re happy to help!

Same-Day Delivery & Store Pick-Up

Yes – we offer Same-Day Delivery in select Sydney metro areas, but we do not offer store pick-up.

🚚 Same-Day Delivery (Sydney Metro Only)

• Available for eligible orders placed before the daily cut-off time
• Orders are delivered via a trusted courier partner
• Ideal for last-minute gifts, events, or urgent needs
• To check availability for your postcode, contact our team here

🚫 Store Pick-Up Not Available

We do not offer in-person collection from our warehouse or office. All orders are dispatched from our distribution facility and delivered directly to your nominated address for safety, insurance, and logistical reasons.

In Summary

• ✅ Same-Day Delivery is available in Sydney metro areas
• ❌ Store pick-up is not available

Need urgent delivery or have questions about eligibility? Get in touch with us – we’re happy to help!

Shipping Options

We offer a range of domestic and international shipping options to suit your location, timeframe, and delivery needs. Whether you're in Australia or overseas, we've got you covered with trusted courier partners.

🇦🇺 Within Australia:

• ✅ Australia Post
  • Standard Post – Reliable and economical
  • Express Post – Faster delivery to most metro areas
• ✈️ Premium Air Express
  • Available across Australia
  • Fast and prioritised service for urgent deliveries
• 🚚 Same-Day Delivery (Sydney Metro Only)
  • Available for eligible orders placed before the daily cut-off time
  • Contact us to check if your postcode qualifies

🌍 International Shipping:

• 🌐 DHL Express
  • Fast and reliable worldwide delivery
  • Full tracking and signature on delivery
  • Ideal for urgent international orders
• 🌐 Australia Post International Courier
  • A trusted option for global shipping
  • Reliable and trackable service at competitive rates

Note: International delivery times and charges vary by country and will be calculated at checkout.

In Summary

Shipping options include Australia Post Standard & Express, Premium Air Express, and international delivery via DHL Express or Australia Post Courier. You'll be able to select your preferred option at checkout.

Need help choosing the best option for your location? Contact our team – we’re happy to assist!

Damaged Item? We're Here to Help

If your product arrives damaged, we sincerely apologise and will work quickly to make it right. All items are carefully inspected and packaged before shipping, but occasionally damage may occur in transit.

What to Do:

• 📦 Contact us within 48 hours of receiving your order
• 📄 Provide your order number and a brief description of the issue
• 📸 Attach clear photos showing the damage and packaging (if applicable)

This helps us assess the issue and resolve it quickly.

What Happens Next:

• 🔍 We’ll review your claim and, once approved, offer a replacement, repair, or refund
• 📬 In some cases, we may arrange a return shipping label or pickup
• 💰 No extra cost to you for damaged goods reported within the required timeframe

In Summary

If your item arrives damaged, contact us within 48 hours with your order details and photos. We’ll arrange a quick resolution at no cost to you.

Need help now? Contact our support team here – we're ready to assist!

Shipping Information

All bean bag covers are shipped in an attractive gift bag without the filling. Shipping unfilled bean bags allows us to offer affordable international delivery as the cost of shipping bean bag filling is prohibitively high.

We aim to provide our customers with time-efficient and cost-effective shipping solutions.

Distribution Centre & Dispatch Times

Our distribution centre is located in Sydney, Australia.

• Orders placed before 11am AEST are usually shipped the same day.
• Orders placed after 11am on Friday are shipped the following Monday.
• No dispatches on public holidays.
• During peak periods (e.g. Black Friday, Christmas), delays may occur — same-day dispatch is not guaranteed.

All products shown as in stock are available and ready to ship.

Pick Ups & Click and Collect

Pick-ups and click-and-collect are not available. Our warehouse is not open to the public.

Australian Deliveries

Orders are shipped via Australia Post. You can choose from:

• Standard Post
• Express Post (with signature)

Premium Air-Express options are also available for parcels under 5kg during checkout.

For delivery timeframes, please refer to the Australia Post Delivery Estimator.

International Delivery

We offer worldwide shipping via DHL and Australia Post International Courier.

• Most international deliveries arrive in 3–5 business days.
• Shipping estimates are shown at checkout.
• We can arrange sea freight for large orders of pre-filled bean bags.
• Custom and branded bean bags can be manufactured to your specifications.

For bulk orders or urgent requirements, please contact our team.

Customer Responsibility

• We are not responsible for lost, stolen, or delayed packages.
• Shipping insurance is available at checkout.
• Please ensure all shipping details are correct. No refunds or replacements will be provided for incorrect addresses.

Need Help?

For further clarification or assistance, contact our Customer Service team on 1800 888 911 or via our contact page.